Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Edward Herman

Hampstead,Maryland

Summary

Accomplished Service Technician with experience at Electrical CONNECTION LLC, skilled in installation and repair. Demonstrated expertise in troubleshooting and preventive maintenance, enhancing customer satisfaction by 20%. Proven ability to work with minimal supervision while fostering strong client relationships. Recognized for attention to detail and adaptability in dynamic environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Technician

Electrical CONNECTION Llc
08.2023 - Current
  • Assisted in troubleshooting and repairing equipment under supervision.
  • Learned safety protocols to ensure compliance with industry standards.
  • Supported senior technicians in diagnosing technical issues for efficient resolutions.
  • Operated tools and equipment, gaining proficiency in basic service tasks.
  • Engaged with customers to gather feedback and facilitate service improvements.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.

Service Technician

Brosenne Electric Service
06.2022 - 08.2023
  • Documented maintenance activities accurately to maintain service records.
  • Collaborated with team members to streamline workflow processes and improve service delivery.
  • Participated in training sessions to enhance technical skills and knowledge of systems.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Customized training sessions for junior technicians, elevating overall team competency and service quality.
  • Delivered comprehensive service reports to clients, detailing maintenance work performed and recommendations for future care.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Service Technician

Michael And Son Services
05.2015 - 06.2022
  • Diagnosed and repaired equipment issues on-site to ensure optimal performance and customer satisfaction.
  • Conducted routine maintenance checks to enhance equipment longevity and reliability.
  • Assisted in training new technicians on safety protocols and technical procedures.
  • Implemented process improvements that reduced downtime during service calls.
  • Mentored junior technicians, fostering skill development and promoting best practices in the field.
  • Led emergency response efforts for critical service outages, restoring functionality promptly.
  • Managed inventory of parts and tools, ensuring availability for timely repairs and services.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Electrician

Miles Electric
03.2014 - 05.2015
  • Installed and maintained electrical systems in residential and commercial properties.
  • Diagnosed and repaired electrical issues, ensuring compliance with safety standards.
  • Collaborated with contractors to design efficient lighting layouts for new constructions.
  • Led team in executing complex electrical projects, improving workflow efficiency.

Electrician

Summit Electric
06.2005 - 05.2014
  • Installed, maintained, and repaired electrical systems in residential and commercial buildings.
  • Diagnosed electrical issues using specialized testing equipment and tools.
  • Collaborated with contractors to ensure compliance with safety regulations and building codes.
  • Installed, tested and modified circuit breakers, controls, fuses, lights and motors.
  • Fixed wiring and circuit systems to correct performance issues and safety concerns.
  • Adapted quickly to changing project scopes or requirements while maintaining high-quality work standards under tight deadlines.

Education

Certificate of Technical Studies - Journeyman Electrican

IEC Independent Electrical Contractor
Odenton, MD
05-2010

High School Diploma -

Westminster High
Westminster, MD
06-2005

Skills

  • Installation and repair
  • Attention to detail
  • Preventive Maintenance
  • Customer service
  • Work with minimal supervision
  • Valid Driver's license
  • Troubleshooting skills
  • Flexible and adaptable
  • Problem and issue resolution
  • Power tool proficiency
  • Project management
  • Technical support
  • Client relationship management

Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Achieved [Result] through effectively helping with [Task].

Certification

  • Licensed Journeyman

Timeline

Service Technician

Electrical CONNECTION Llc
08.2023 - Current

Service Technician

Brosenne Electric Service
06.2022 - 08.2023

Service Technician

Michael And Son Services
05.2015 - 06.2022

Electrician

Miles Electric
03.2014 - 05.2015

Electrician

Summit Electric
06.2005 - 05.2014

Certificate of Technical Studies - Journeyman Electrican

IEC Independent Electrical Contractor

High School Diploma -

Westminster High

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