Edward Hernandez
Romeoville,IL
Summary
Poised Loss Prevention professional offering highly detailed investigative and communication skills to acquire information and evidence. Proven history developing programs to mitigate corporate theft, loss and waste. Successful in planning and executing daily agendas and analyzing data for fraudulent activities. Developed key strategic alliances to support business objectives. Skilled at promoting teamwork and achieving quality metrics through effective communication and departmental coordination.
Overview
22
22
years of professional experience
Work History
Loss Prevention Manager
Dick's Sporting Goods
08.2019 - Current
- Manage store operational aspects as applies to shrink mitigation and reduction of loss through awareness training and customer engagement
- Monitor exception reports within district for indications of internal theft and expand findings into investigations where applicable
- Conduct internal interviews as directed by District Loss Prevention Manager
- Assist DLPM across district as directed for audits, inventories, interviews, and trainings across fourteen locations
- Track and engage ORC related activities within greater Chicago area market
- Worked closely with law enforcement in investigating and solving theft and fraud cases
- Helped pilot field organized retail crime engagement task force program for Midwest region within Company eventually expanding nationwide
- Maintain acceptable, or above expectation standard, in loss prevention related metrics within assigned location using audit tools and safety programs
- In addition, conduct physical inspections for lapses in merchandise protections standards and coordinate corrections.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
Asset Protection and Operations Manager
Macy's
06.2018 - 04.2019
- Managed store operational aspects as related to daily store functions including, staff schedules, and merchandising flow from receiving to sales floor
- Identified procedure or process changes required to improve performance and productivity
- Identified and resolved unauthorized, unsafe, or ineffective practices
- Accountable for store finances, budgets, expenditures, and reconciliation
- Reviewed exception and cash discrepancy reports to ensure staff integrity
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles
- Identified and apprehended external sources of theft
- Coordinated with local law enforcement for prosecution.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary or theft.
Loss Prevention Manager
Hudson Group Inc.
05.2016 - 08.2017
- Responsibilities include, overseeing assets of 56 Hudson Group stores including Hudson News, Duty Free, and their respective warehouse operations for O'Hare International Airport, Midway International Airport, and CitiGroup Center
- Conduct weekly review of key performance indicator reports monitoring daily cashier performance, average sales, and transactions
- Reviewing and reacting to unusually elevated levels of store voids, refunds, and over/shorts by interviewing associates then determining appropriate recourse
- Monitoring daily cashier performance, average sales, and transactions
- Performed thorough cash audits and deposit investigations
- Utilize and maintain CCTV systems as well as install covert units for conducting internal investigations
- Represent Company in court proceedings where theft has occurred and partner with local law enforcement agencies including Customs and Border Protection
- Responsible for development of managers and supervisors regarding execution of fundamental loss prevention controls, processes, and procedures.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel
- Monitored paperwork procedures to prevent error-related losses.
Loss Prevention and Credit Services Manager
Neiman Marcus
08.2001 - 10.2015
- Responsibilities included coordinating both roles and managing two separate staffs totaling eleven associates including two department assistants
- Served as senior store level executive responsible for sales and operations
- Oversaw identification and apprehension of loss both internal and external
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Investigated internal theft through exception-based reports to determine and recoup any potential loss to company by conducting interviews as needed
- Represented company in all court proceedings concerning matters where theft had resulted in apprehension
- Identified potential store loss and strategically administered store programs to reduce loss and maximize inventory control
- Performed inventory investigations in response to shrink results outside of acceptable ranges
- Directed loss prevention audits, compliance programs and safety audits then communicated results through store wide meetings to store staff at all levels
- Provided recommendations and solutions for crisis situations such as workplace violence, protests, and demonstrations to increase store's safety awareness
- Identified current trends in fraud to prevent potential loss by collaborating with local law enforcement to investigate and solve fraud cases when occurred
- Developed and maintained partnerships with federal, state, and local law enforcement agencies as well as members of retail loss prevention community
- Served as point person for customer service-related matters regarding client's need for management intervention to resolve either store or credit concern. Worked with customers to understand needs and provide excellent service
Education
Loss Prevention FoundationLoss Prevention Qualified (LPQ) Certification - Loss Prevention
Loss Prevention Foundation
10.2021
Associates Degree - Criminal Justice
Joliet Junior College
Joliet, IL05.2013
Skills
- Strong investigative / analytical skills
- Data and exception-based report analysis
- Problem Analysis and Resolution
- Audit compliance
- Asset Protection
- Interview and Interrogation techniques certified
- Proficient operational business acumen
- Microsoft Office Suite
- Experienced law enforcement liaison
- Conflict resolution
- CCTV Surveillance
Timeline
Loss Prevention Manager
Dick's Sporting Goods
08.2019 - Current
Asset Protection and Operations Manager
Macy's
06.2018 - 04.2019
Loss Prevention Manager
Hudson Group Inc.
05.2016 - 08.2017
Loss Prevention and Credit Services Manager
Neiman Marcus
08.2001 - 10.2015
Loss Prevention FoundationLoss Prevention Qualified (LPQ) Certification - Loss Prevention
Loss Prevention Foundation
Associates Degree - Criminal Justice
Joliet Junior College
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