Edward Hernandez
Pflugerville,TX
Summary
Results-driven corporate trainer with extensive experience in the automotive industry, specializing in employee development, technical knowledge transfer, and PPE safety compliance. Proven ability to design and deliver impactful training programs that align with business objectives, enhance customer service skills, and foster a culture of continuous improvement and safety awareness.
Overview
2
2
years of professional experience
Work History
Marketing / Corporate Trainer
Discount Tire
09.2024 - 01.2025
- - Led the development of marketing strategies that increased brand visibility and customer engagement while ensuring all promotional activities adhered to safety regulations related to PPE standards.
- - Collaborated with cross-functional teams to ensure marketing efforts supported overall business objectives while maintaining a focus on safety compliance in all outreach initiatives.
- - Conducted in-depth market research and competitive analysis to identify target demographics, industry trends, and emerging opportunities, resulting in more targeted campaigns and improved ROI.
Corporate Trainer/Assistant Manager, Customer Service
Discount Tire
10.2023 - 09.2024
- - Conducted group and one-on-one sales training sessions while integrating PPE safety training to improve employee performance and organizational safety standards.
- - Designed and delivered tailored training programs focused on automotive business development strategies, sales techniques, market analysis, and ensuring compliance with safety regulations during all training activities.
- - Facilitated technical knowledge transfer on automotive products and services, enhancing employee expertise in customer engagement while underscoring the importance of PPE safety in all operations.
- - Conducted assessments of trainee performance with a focus on providing constructive feedback and ensuring understanding of safety protocols and regulations.
- - Guided team members in effectively resolving customer inquiries and automotive-related issues, leading to enhanced customer satisfaction and adherence to safety practices.
- - Continuously improved training materials based on industry trends, participant feedback, and updated safety standards to maintain relevance and effectiveness.
Corporate Trainer
Discount Tire
02.2023 - 09.2023
- - Designed and delivered training programs on automotive products, services, and industry standards with a strong emphasis on PPE safety protocols during all training sessions.
- - Educated employees on vehicle maintenance, repair, diagnostics, and new automotive technologies while ensuring adherence to safety regulations and industry compliance.
- - Assessed trainee performance and provided constructive feedback to support continuous development and foster a safety-first attitude in the workplace.
- - Collaborated with leadership to align training with company goals, promoting a positive learning environment and a commitment to safety.
- - Regularly updated training content based on participant feedback and industry trends to ensure relevancy, particularly regarding PPE usage and safety standards.
- - Delivered customer service training focused on effective communication, problem-solving skills, and awareness of safety practices in customer interactions.
Education
High School Diploma -
John B. Connally High School
Austin, TX05-2024
Skills
- - Training Development & Delivery
- - Technical Knowledge Transfer
- - Employee Skill Evaluation
- - Customer Service Excellence
- - Team Collaboration
- - Continuous Improvement Initiatives
- - Safety & Compliance Standards
- - PPE Safety Training
- - Project Management
- - Strategic Planning
- - Communication
- - Group and One-on-One Sales Training
LANGUAGES
English and Spanish
Native or Bilingual
Timeline
Marketing / Corporate Trainer
Discount Tire
09.2024 - 01.2025
Corporate Trainer/Assistant Manager, Customer Service
Discount Tire
10.2023 - 09.2024
Corporate Trainer
Discount Tire
02.2023 - 09.2023
High School Diploma -
John B. Connally High School