Edward Hoffman
Ruskin,Fl
Summary
Dynamic plumbing professional with proven expertise in pipe installation and pressure testing at Bravado Plumbing. Recognized for enhancing system efficiency and delivering high-quality workmanship while fostering teamwork and maintaining job site safety. Committed to continuous improvement and client satisfaction through effective problem-solving and reliable service.
Overview
10
10
years of professional experience
Work History
Plumber's Assistant
Bravado Plumbing
11.2023 - Current
- Maintained safe practices to avoid workplace incidents.
- Carried out routine and skilled duties as directed by senior plumber.
- Removed outdated plumbing fixtures including sinks, toilets, and pipes.
- Learned through guidance from journeyman plumber, gaining crucial skills for the role.
- Sorted and transferred materials from truck to job site ensuring support for project requirements.
- Validated system integrity through comprehensive leak evaluations.
- Managed equipment responsibly during major undertakings.
- Performed rough-ins, repairing, or replacing fixtures and water heaters and located or removed leaking or broken pipes.
- Measured, cut and assembled new pipe and placed assembled pipe in hangers or other supports.
- Executed tasks involving installation and management of stainless, steel, aluminum and PVC pipelines.
- Installed valves, hangers, supports, and flanges inside piping systems.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Obtained precise results by performing accurate hydrotesting.
- Monitored job site for diverse hazards to maintain safe conditions.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Service Manager
Nautical Ventures Llc
02.2018 - 03.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
- Ensured compliance with safety regulations by regularly inspecting equipment and workspaces.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Hydraulic Technician
Altec Industries
05.2015 - 02.2018
- Improved hydraulic system performance by diagnosing and repairing malfunctions in a timely manner.
- Saved money by reworking parts suitable for refurbishment.
- Enhanced equipment reliability by conducting regular maintenance checks and implementing preventive measures.
- Assessed and tore down parts such as pumps, motors and cylinders in different pieces of equipment.
- Cleaned and lubricated parts to maximize life of equipment and improve performance.
- Collaborated with team members to ensure proper diagnosis, repair, and testing of hydraulic components.
- Strengthened client relationships through consistent delivery of exceptional workmanship in the repair or replacement of hydraulic components.
- Installed new parts and components such as lines, pipes and bracing.
- Reduced downtime with efficient troubleshooting and swift problem resolution for hydraulic systems.
- Maintained tools in good working order to minimize repair delays and provide top-notch service to each customer.
- Contributed to company growth through successful completion of challenging projects involving advanced hydraulic technologies.
- Measured distances precisely to repair and install parts within strict tolerances.
- Assisted colleagues in overcoming technical challenges through sharing expertise and providing guidance on complex issues.
- Maintained up-to-date knowledge on industry standards, innovations, and best practices by attending training sessions and conferences.
- Managed maintenance recordkeeping, consistently documenting repair actions to support effective preventive strategies.
- Fabricated and assembled parts to complete skilled maintenance and repair work on equipment.
- Operated welding and cutting equipment with strong safety skills and high-quality results.
- Diagnosed problems with machinery by inspecting components, observing operations and running computer diagnostics.
- Undertook new tasks or projects to meet business needs or requirements.
- Operated variety of tools and equipment to complete mechanical repairs.
Construction Worker
Valpak Construction
04.2002 - 09.2004
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Exhibited exceptional problem-solving abilities under pressure by employing critical thinking skills to overcome complex challenges on job sites.
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage.
- Contributed to a positive work culture by fostering teamwork among staff through open communication channels, which led to higher overall productivity levels during projects.
- Installed new structures, updated systems and replaced worn components to bring buildings up to current codes.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
- Utilized advanced tools and machinery to expedite construction processes, meeting tight deadlines.
- Coordinated with subcontractors to ensure quality standards, achieving high levels of client satisfaction.
- Managed inventory of construction materials, minimizing waste and reducing costs.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
Plumbing Associate/ HVAC Technician
Blankenbiller Electrical Plumbing & HVAC
07.1995 - 05.1997
- Maintained, installed, repaired and altered piping systems, plumbing fixtures, traps and soil waste and vent pipes.
- Performed routine maintenance of plumbing systems in residential and commercial buildings.
- Installed, repaired and maintained water, gas and sewer systems.
- Maximized equipment lifespan through proper installation techniques, ensuring long-lasting functionality for clients'' investment.
- Minimized property damage during repair work by employing best practices in water mitigation techniques.
- Ensured safety compliance by adhering to local and federal regulations while performing tasks.
- Enhanced system efficiency by conducting regular maintenance checks on plumbing systems.
- Reduced callbacks by troubleshooting and diagnosing complex plumbing problems accurately.
- Collaborated with contractors to ensure seamless integration of plumbing systems in new construction projects.
- Worked non-standard and on-call hours and weekends on rotational basis and patiently focused on customer needs.
- Improved customer satisfaction by promptly addressing and resolving plumbing issues.
- Upheld company reputation for quality workmanship by consistently delivering high-quality installations and repairs.
- Mastered and adhered to plumbing codes, installation requirements and governmental regulations.
- Contributed to a safe working environment by following established safety procedures during all tasks.
- Provided emergency response services for urgent situations such as burst pipes or sewage backups, reinforcing the company''s commitment to client satisfaction.
Education
Marine Service Technician - Marine Maintenance And Ship Repair
Automotive Training Center
Warminster, PA04.2014
Machinery Technician - Marine Maintenance And Ship Repair
US Coast Guard Machinery Technician A School
Yorktown, VA04.1989
GED - Building Trades / Vocational
Pottstown Sr High
Pottstown, PA1986
Skills
- Pipe installation
- Pressure testing
- Drain cleaning
- Pump maintenance
- Piping installation
- Ventilation systems
- Blueprint reading
- Fixture installation
- Power tool use
- Job site safety
- Hand tool use
- Equipment safety
- Materials handling
- Equipment operation
- Site excavation
- Preventive Maintenance
- Debris collection
- Physical stamina
- Basic repairs
- Pipe replacement
- Fixture repair
- Construction plan interpretation
- Measurements
- Water heater maintenance
- Pipe cutting
- Valve and coupling fitting
- Basic carpentry
- Active listening
- Commercial and residential jobs
- Ditch digging
- Welding
- Teamwork
- Reliability
- Plumbing fixture installation
- Pipe fitting
- Self motivation
- Professionalism
- Quality control
- Continuous improvement
- Equipment maintenance
- Professional demeanor
- Mechanical aptitude
- Building code adherence
Timeline
Plumber's Assistant
Bravado Plumbing
11.2023 - Current
Service Manager
Nautical Ventures Llc
02.2018 - 03.2023
Hydraulic Technician
Altec Industries
05.2015 - 02.2018
Construction Worker
Valpak Construction
04.2002 - 09.2004
Plumbing Associate/ HVAC Technician
Blankenbiller Electrical Plumbing & HVAC
07.1995 - 05.1997
Marine Service Technician - Marine Maintenance And Ship Repair
Automotive Training Center
Machinery Technician - Marine Maintenance And Ship Repair
US Coast Guard Machinery Technician A School
GED - Building Trades / Vocational
Pottstown Sr High
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