Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Holden

San Angelo,TX

Summary

Highly organized and self-driven. Manager with five years of experience providing high-level managerial support for multiple companies. Demonstrated success in creating streamlined processes that boosted operational efficiency and maintaining excellent communication across diverse teams and departments.

Overview

7
7
years of professional experience

Work History

Manager

Vapor Maven
06.2023 - 08.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Developed detailed plans based on broad guidance and direction.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.

Manager

Hawthorn Suites Hotel
07.2021 - 06.2023
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.

Manager

Lifted
04.2018 - 03.2021
  • Streamlined project delivery processes, significantly reducing time to market for new product launches.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Managed and motivated employees to be productive and engaged in work.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

Education

Criminal Justice

Everest College
Pompano Beach, FL
05.2017

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Task delegation
  • Operations management
  • Project management
  • Customer relationship management (CRM)
  • Performance management
  • Shift scheduling
  • Sales techniques
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Workforce management
  • Performance evaluations
  • Business administration
  • Product management
  • Budget control
  • Business development
  • Financial management
  • Emergency response
  • Expense tracking
  • Brand management
  • Salesforce management
  • Clear communication
  • Safety procedures
  • Work prioritization
  • Policy and procedure development
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Risk management
  • Regulatory compliance
  • Resource allocation
  • Computer skills
  • Effective communication
  • Problem resolution
  • Adaptability and flexibility
  • Positive attitude
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Organizational skills
  • Hiring and training
  • Managing operations and efficiency
  • Customer relationship management
  • MS office
  • Good judgment
  • Interpersonal relations
  • Schedule management
  • Employee development
  • Problem-solving aptitude

Timeline

Manager

Vapor Maven
06.2023 - 08.2025

Manager

Hawthorn Suites Hotel
07.2021 - 06.2023

Manager

Lifted
04.2018 - 03.2021

Criminal Justice

Everest College

Similar Profiles

CREATE PROFILE