Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
years of professional experience
Work History
Eide Ford and Lincoln
Sales Associate
04.2024 - Current
Job overview
Built relationships with customers to encourage repeat business.
Delivered exceptional customer service, addressing concerns and resolving issues promptly.
Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Answered dozens of telephone and email inquiries from potential customers.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
Streamlined sales process with efficient organization of client information and follow-up communications.
Tidal Wave Auto Spa
Site Leader
06.2021 - 03.2024
Job overview
Established strong relationships with clients, and vendors for seamless communication.
Implemented innovative solutions to address site-specific challenges, resulting in improved efficiency and effectiveness.
Resolved conflicts swiftly and effectively by fostering open communication channels between team members while maintaining an impartial approach to problem solving.
Oversaw daily site operations, ensuring adherence to safety protocols and regulatory requirements.
Optimized scheduling processes to maximize workforce productivity while minimizing overtime expenses.
Trained new team members on site policies and procedures.
Oversaw 20+ employee attendance records, handled payroll, and ordered new materials for sites.
Qdoba
Assistant Store Manager
08.2019 - 06.2021
Job overview
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Buffalo Wings & Rings
Front of House Manager
02.2016 - 08.2019
Job overview
Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Resolved guests complaints while maintaining positive customer environment.
Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Olive Garden Restaurant
Service Professional
04.2013 - 02.2016
Job overview
Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
Managed high-volume workloads while maintaining a strong focus on customer satisfaction.
Supported cross-functional teams in achieving shared objectives related to service excellence and customer satisfaction goals.
Demonstrated commitment to professional development by actively participating in trainings relevant to my field.