Edward Jackson
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I can be an asset to a team, or work independently.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Collection Sites
Las Vegas, NV
01.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Updated databases with new and modified customer data.
- Educated patients on how to access online portals for scheduling appointments, making payments or viewing lab results.
Home Care Provider
Caretakers Hubs
Las Vegas, NV
01.2016 - 12.2021
- Assisted elderly client with daily activities such as bathing, dressing, and grooming.
- Provided transportation to medical appointments and errands.
- Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
- Administered medications in accordance with physician instructions.
- Provided companionship through conversation and recreational activities.
- Collaborated closely with families to provide support and guidance.
Collector
Debt Recovery Services
Canoga Park
04.2014 - 01.2016
- Researched delinquent accounts to identify sources of delinquency, such as late payments or insufficient funds.
- Negotiated payment arrangements with customers who were past due on their accounts.
- Maintained accurate records of all collection activities in the system database.
- Participated in regular meetings with internal staff to discuss strategies for improving collections efforts.
- Met demands of busy collections group by performing high volume of daily calls.
- Achieved production goals by training new employees and incentivizing team members.
Collector
Nationwide Debt Busters
Oxnard, CA
10.2012 - 04.2014
- Verified customer account balances and processed payments accordingly.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Advised delinquent customers on strategies for debt repayment.
- Monitored overdue accounts using automated information systems.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Client Services
Kemoe's Veterans Outreach Services
Palmdale
06.2007 - 01.2012
- Identified opportunities for process improvements within client services department.
- Maintained accurate records of client services provided, medications administered and other pertinent information.
- Prepared reports summarizing client services provided and outcomes of interventions.
- Provided training materials to new employees on the company's policies and procedures related to client services.
- Provided transportation to medical appointments and errands.
- Assisted with client personal care needs to foster independence and well-being.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
Education
High School Diploma -
Apollo High School
Simi Valley, CA06-2007
Skills
- Data Collection
- Inbound and Outbound Calling
- Problem-solving abilities
- Call Center Operations
- Sales closing
- High-energy attitude
- Compassionate client care
- Patient transportation
References
References available upon request.
Timeline
Customer Service Representative
Collection Sites
01.2022 - Current
Home Care Provider
Caretakers Hubs
01.2016 - 12.2021
Collector
Debt Recovery Services
04.2014 - 01.2016
Collector
Nationwide Debt Busters
10.2012 - 04.2014
Client Services
Kemoe's Veterans Outreach Services
06.2007 - 01.2012
High School Diploma -
Apollo High School
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