Edward Jackson
Brooksville,Florida
Summary
Dynamic Assistant Manager at 7-Eleven with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in money handling and team leadership, I successfully implemented effective stock management practices, resulting in reduced waste and increased repeat business. Committed to fostering a positive shopping experience through exceptional customer relations.
Overview
9
9
years of professional experience
Work History
Assistant Manager
7 11
07.2016 - 10.2025
- Assisted in managing daily operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new staff on store policies and procedures to enhance team efficiency.
- Analyzed inventory levels and implemented effective stock management practices to minimize waste.
- Developed promotional displays to increase product visibility and drive sales growth.
- Collaborated with team members to maintain cleanliness and organization of the store environment.
- Monitored cash handling procedures to ensure accuracy and compliance with company standards.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Participated in regular inventory audits to support accurate reporting and accountability measures.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
High School Diploma - Electrical
Tampa Bay Technical Institute
Tampa, FL1987
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Goal setting
- Workload management
- Conflict resolution
- Customer rapport
- Sales reporting
Timeline
Assistant Manager
7 11
07.2016 - 10.2025
High School Diploma - Electrical
Tampa Bay Technical Institute