Edward Jacob
Brooklyn
Summary
Telecommunications professional with more than 20 years of experience supporting voice and data communication systems within large-scale telecommunications environments. Extensive background in network monitoring, telecommunications troubleshooting, and coordinating technical teams to restore and maintain critical communication services. Experienced in working with multidisciplinary teams to resolve complex telecommunications issues, support operational activities, and maintain system reliability. Recognized for sound technical judgment, strong teamwork, and the ability to contribute to effective coordination of teams during critical operational activities. Currently pursuing an International MBA with a Certificate in Data and Business Analytics to strengthen leadership, business, and analytical capabilities while continuing to expand responsibilities in technical and operational environments.
Overview
33
33
years of professional experience
Work History
Associate Field Service Technician
Diebold Nixdorf
New York, NY
01.2025 - Current
- Provide technical service and operational support for ATM banking systems across multiple client locations.
- Diagnose and repair hardware and software issues to maintain system reliability and operational availability.
- Perform preventative maintenance, upgrades, and configuration support for ATM systems.
- Maintain service documentation and coordinate with clients to resolve technical issues efficiently.
- Communicate technical solutions clearly to non-technical stakeholders while managing multiple service requests.
Senior Network Systems Operations Technician
Telecommunications Services of Trinidad and Tobago (TSTT)
06.2006 - 05.2024
- Supported daily operations of national mobile telecommunications networks including LTE and 5G platforms.
- Monitored network performance using Huawei NCE and iMaster platforms and responded to system alarms affecting communication services.
- Troubleshot complex telecommunications issues involving voice and data services and coordinated restoration activities across technical teams.
- Provided technical guidance to junior technicians and supported coordination of field teams during service restoration and maintenance activities.
- Worked closely with engineering teams, fiber technicians, and tower crews to maintain network performance and reliability.
- Collaborated with Huawei technical support to troubleshoot faults and implement system upgrades.
- Maintained operational documentation, network records, and service logs.
Assistant Engineer
Wireless Local Loop (WLL) Project
04.2002 - 06.2006
- Supported operations and maintenance of wireless communication systems serving more than 15,000 subscribers.
- Configured subscriber equipment and monitored communications traffic using network management systems.
- Troubleshoot connectivity issues affecting voice and data services.
- Participated in installation and expansion of wireless communication equipment.
- Supported ongoing operational monitoring and maintenance activities.
Cable Maintenance Technician
09.2000 - 03.2002
- Performed installation and repair of copper telecommunications infrastructure supporting voice communications.
- Conducted cable diagnostics and signal testing between exchanges and customer access points.
- Performed aerial and underground cable splicing to restore telecommunications services.
- Supported field operations to maintain service continuity for residential and business customers.
Customer Representative
IBM Corporation
New York, NY
07.1993 - 03.1995
- Provided technical equipment support for enterprise clients including Goldman Sachs and Chase Manhattan Bank.
- Installed and maintained corporate printing systems used in high-volume operational environments.
- Diagnosed equipment failures and restored functionality to minimize business disruptions.
- Built strong relationships with corporate clients through reliable technical support.
Education
International MBA - Data and Business Analytics
MIU City University Miami
11-2026
Bachelor of Technology - Telecommunications Technology
New York City College of Technology
01-1998
Associate in Applied Science - Electronics Engineering Technology
Technical Career Institutes
08-1992
Skills
- Telecommunications Network Operations (3G / 4G LTE / 5G)
- Voice and Data Communications Systems
- Network Monitoring and Alarm Management
- Technical Troubleshooting and Service Restoration
- Telecommunications Systems Maintenance
- Vendor Coordination and Technical Collaboration
- RF Line Sweep and Fiber Testing (OTDR)
- Hardware and Software Diagnostics
Timeline
Associate Field Service Technician
Diebold Nixdorf
01.2025 - Current
Senior Network Systems Operations Technician
Telecommunications Services of Trinidad and Tobago (TSTT)
06.2006 - 05.2024
Assistant Engineer
Wireless Local Loop (WLL) Project
04.2002 - 06.2006
Cable Maintenance Technician
09.2000 - 03.2002
Customer Representative
IBM Corporation
07.1993 - 03.1995
Bachelor of Technology - Telecommunications Technology
New York City College of Technology
Associate in Applied Science - Electronics Engineering Technology
Technical Career Institutes
International MBA - Data and Business Analytics
MIU City University Miami