Edward Jelenich III

• Lead tailored tax and IRS audit defense strategies for crypto traders globally, emphasizing personalized tax preparation, strategic planning, and advanced gain calculations.
• Champion the IRS Guard Dog tool, providing unmatched Audit Defence solutions for cryptocurrency-related IRS audits.
• Excel in delivering customized client services with a strong foundation in cryptocurrency taxation, including high-volume trading, NFTs, DeFi, and other digital assets.

• Identified performance gaps and implemented data-driven improvements in business structure.

• SAAS Experience - Google Suites , Microsoft Tools , Teams , CRM , MyCase , Clio Grow , Smith AI.

• Grew business revenue and success by executing strategic sales and retaining strategies resulting in $800K-1M in ARR.

• Managing upwards of (+50) prospective client accounts and new client onboarding through data entry and documentation collection.

• Qualifying upwards of (100) inbound lead inquires weekly through phone calls and emails, to ensure adequate opportunities for our services.

• Handling all closing of contractual agreements, averaging 10-30 new clients weekly, with an average of $20,000-$100,000 in revenue.

• Resolved guest problems and complaints to improve overall satisfaction.

• Handled client inquiries with exceptional professionalism and enthusiasm.

• Provided highest quality customer service standards by anticipating guests needs.

• Promoted value-added services and special access options to increase guest satisfaction.

• Worked with clients to coordinate details of special functions to ensure events ran smoothly.

• Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.

• Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.

• Resolved guest problems and complaints to improve overall satisfaction.

• Handled client inquiries with exceptional professionalism and enthusiasm.

• Provided highest quality customer service standards by anticipating guests needs.

• Promoted value-added services and special access options to increase guest satisfaction.

• Worked with clients to coordinate details of special functions to ensure events ran smoothly.

• Promoted high guest satisfaction by resolving problems with knowledgeable and friendly service.

• Maintained high-volume workload within fast-paced environment and consistently met performance benchmarks.

• Directed employees through daily routines.

• Managed cash positions and made bank deposits.

• Completed opening and closing duties to facilitate business operations.

• Upheld company standards and compliance requirements for operations.

• Positioned skilled staff in key areas throughout shift to optimize department productivity.

• Assisted upper management with daily operations to meet standards of service and quality.

• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.