Edward Jewell
Fillmore,Indiana
Summary
Highly motivated professional with 10 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
16
16
years of professional experience
Work History
Sales Associate/Gunsmith
Parabellum Firearms and Range
Avon, IN
06.2019 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Increased purchase amounts by cross-selling with similar products.
Owner/Operator
Laser Engraving & Refinishing of Indy
Fillmore, IN
02.2019 - Current
- Set pricing structures according to market analytics and emerging trends.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
- Developed and implemented successful sales strategies to meet business goals.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Kept records for production, inventory, income and expenses.
- Determined pricing for products or services based on costs and competition.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Developed business from ground up and prepared records and operations for smooth handover to new owners.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
Assistant Manager
Midas Muffler
Brownsburg, IN
08.2021 - 12.2023
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Analyzed business performance data and forecasted business results for upper management.
General Laborer
RailWorks Corporation
Minooka, IL
01.2018 - 02.2019
- Multi-tasked on heavy equipment, including forklifts and improved project completion times
- Followed written instructions to construct various types of equipment
- Thoroughly cleaned all construction and work sites to avoid hazards
- Solved and identified any complex issues that impacted management
- Prepared job sites to ensure safety and efficiency
- Cleaned job site after each shift
- Provided maintenance for construction equipment
- Assisted team members with tasks that require group effort
- Accurately read blueprints and job specifications to plan completion of each job
Mechanic
Indy Tire Center Inc.
Indianapolis, IN
04.2013 - 01.2018
- Produced comprehensive service records of all maintenance and repair tasks for customers
- Performed diagnostic and troubleshooting procedures to find and identify root causes
- Performed routine maintenance and repairs using hand and power tools to maximize reliability
- Diagnosed and repaired mechanical issues on diesel, natural gas, and propane gensets
- Managed inventory through computerized inventory control system
- Replaced damaged, missing or defective parts with new and refurbished components
- Cleaned and maintained proper lubrication for machinery
- Analyzed and located malfunctions in brakes, motors, switches, and control systems
- Assembled machines and mechanics according to instructions
- Completed full vehicle inspections to check for leaks, damage or other issues of concern
Retail Parts Professional
Advance Auto Parts
Roanoke, VA
02.2009 - 01.2017
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks
- Achieved exceptional reputation for quality parts and service by proactively identifying defects and returning rejected items to suppliers
- Read and studied catalogs to identify new market parts and capitalize on emerging trends
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders
- Handled all customer service issues quickly to maintain high satisfaction levels
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
Package Handler
FedEx
Memphis, TN
01.2008 - 08.2010
- Assembled, sealed and loaded packages into correct trucks
- Prevented load shifting or damage by using bracing and strapping techniques
- Labeled packages according to instructions provided on work orders
- Kept storage areas organized, clean and secure to fully protect company assets
- Sorted items according to its destination
- Used hand-held scanners and physical logs to accurately track item movements
- Attached identifying tags to containers to mark with identifying shipping information
- Fastened documentation, including receipts, packing slips and bill of lading, to shipments leaving facility
- Inspected products for defects and damages and examined ingoing and outgoing shipments to verify accuracy and prevent errors
- Removed jams and unblocked conveyor system to maintain flow of goods
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first
Education
High School Diploma -
Plainfield High School
Plainfield, INSkills
- Organization
- Tool and equipment maintenance
- Self-motivated
- Safety and compliance
- Report preparation
- Order fulfillment
- MS Office proficiency
- Strategic sales knowledge
- Professional telephone demeanor
- Staff education and training
- Computer proficient
- Key holder experience
- Quick learner
- Adobe Creative Suite (Photoshop, Illustrator, Dreamweaver)
- Retail Operations
- Business Development
- Marketing Tactics
- Retail Space Planning
- Product Branding
- Negotiation
- Customer Relationship Management (CRM)
- Sales and Marketing
- Business Planning
- Money Handling
- Customer Rapport
- Policy Administration
- Task Delegation
- Sales Monitoring
- Customer Relations
- Retail Operations Management
- Sales Growth
- Operations Management
- Financial Management
- Sales Reporting
Timeline
Assistant Manager
Midas Muffler
08.2021 - 12.2023
Sales Associate/Gunsmith
Parabellum Firearms and Range
06.2019 - Current
Owner/Operator
Laser Engraving & Refinishing of Indy
02.2019 - Current
General Laborer
RailWorks Corporation
01.2018 - 02.2019
Mechanic
Indy Tire Center Inc.
04.2013 - 01.2018
Retail Parts Professional
Advance Auto Parts
02.2009 - 01.2017
Package Handler
FedEx
01.2008 - 08.2010
High School Diploma -
Plainfield High School
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