Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Edward Jimenez

Gilroy,CA

Summary

Thorough Quality Assurance Specialist with over 9-years background in video game industry. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents. A "Jack of all trades" with a background in programming and experience with software localization. Great communication skills built through time working many projects and released titles, dealing with teams ranging from marketing, production, and software development. Quick learner with a passion for knowledge and leading by example.

Overview

15
15
years of professional experience
1
1
Certification

Work History

QA Manager

Pixelberry Studios
08.2023 - Current
  • Point of contact for all things QA across new project and multiple teams
  • Spearheaded the creation and hiring of a internal QA team on a new project
  • Lead daily QA stand-ups across all QA disciplines
  • Managed external team of over 15 testers
  • Managed new project QA growth the quarterly budget
  • Improved overall efficiency of the QA department through strategic planning and resource allocation.
  • Established a culture of collaboration within the QA department, fostering open communication channels among team members.

LiveOps QA

Zwift
07.2021 - 04.2022
  • Built and establish the first LiveOps QA position
  • Fixed identified issues to increase productivity and boost workflows.
  • Created plans and communicated deadlines to ensure projects were completed on time.
  • Automated and managed the intake of in-house reported issues across all employees and teams, including major stakeholders via Slack
  • Assess live issues from a QA stand point to provide better understanding of player facing problems and work closely with many teams including Engineering, Marketing, Customer Service, and Design to find a prompt and efficient resolution for live issues.
  • Daily crash monitoring and data analyzing to discuss current and potential live issues
  • Lead weekly server side testing prior to server client updates across multiple teams across multiple time zones
  • Lead QAs role in sustainable concurrent users testing to better understand game client limits and areas for improvement.
  • Work closely with multiple teams to promote best LiveOps practices

QA Analyst III

Pixelberry Studios
10.2016 - 06.2021
  • Reported problems and any concerns to QA management, development team, and writing team directly.
  • Directly edit and commit script via SVN
  • Updated quality control standards, methods and procedures to meet compliance requirements.
  • Managed and archived quality documentation and participated in internal and external quality audits..
  • Released finished products after reviewing samples for iOs and Google Play apps.
  • Collaborated with developers and project managers to assess program capabilities, features and testing demands.
  • Installed, configured, tested and maintained operating systems, application software and system management tools.
  • Used debugging techniques to identify issues with computer code and resolve errors.
  • Translated applications to Spanish and Portuguese while maintaining message content, tone and emotion as closely as possible.
  • Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
  • Attended production meetings to provide accurate consecutive translations of conversations between members.
  • Completed automation of functional and regression testing.
  • Identified and resolved problems through root cause analysis and research.

Play Tester

Electronic Arts
01.2014 - 01.2016
  • Worked on a daily contract basis on multiple occasions on multiple titles and platforms to give player feedback on alpha builds and Beta release candidates before public release
  • Provided feedback for online gaming performance, measuring qualitative impacts of factors such as latency, download speeds and other network considerations.
  • Collaborated with team members to test multi-player content during quality assurance tasks.
  • Followed procedural protocols for determining content functionality and quality.

Electronics Sales Lead

Target
01.2014 - 10.2014
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Increased customer engagement to drive interest and boost sales opportunities.
  • Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
  • Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
  • Acquired and maintained full knowledge of product technical and functional aspects to better serve customers' needs.
  • Increased customer satisfaction ratings by successfully resolving challenges.
  • Reported sales data to upper management as directed.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders and gift card activations.

Senior Game Advisor

GameStop
07.2012 - 07.2013
  • Helped management receive, inventory and display games and game-related devices, and properly processed damaged merchandise for return.
  • Operated cash register, capably transacting sales, returns, refunds and exchanges.
  • Maintained clean and orderly store throughout work shift.
  • Answered product questions, offering troubleshooting and advice before and after purchase.
  • Offered comparative analysis between games and system platforms to assist purchase decisions.
  • Enjoyed greeting customers upon entering store, determining gaming interests, giving suggestions and closing sales.
  • Recommended gaming merchandise and accessories based on custom requirements.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.

IT Manager

Don Jose Auto Sales
07.2009 - 06.2012
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Oversaw IT department operations and training.
  • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Demonstrated familiarity with latest hardware, software and networking technology, as well as industry trends.
  • Led technology selection and rollout, focusing on organizational planning, provider contracts and supplier service-level agreements.
  • Conducted company-wide technology instruction, onboarding and education.
  • Supported phone, photocopier, fax machine and other physical equipment.

Education

No Degree - Computer And Information Sciences

Gavilan College
Gilroy, CA

Skills

  • Automated testing
  • Data management
  • Fluent in Spanish & Portuguese
  • JIRA
  • Coding expertise
  • SAS
  • Production Operations
  • Proven Leadership skills
  • Over 6 shipped games

Certification

Business of Games and Entrepreneurship certificate

Principles of Game Design certificate

Game Development for Modern Platforms certificate

iOs application development SWIFT certificate

Timeline

QA Manager

Pixelberry Studios
08.2023 - Current

LiveOps QA

Zwift
07.2021 - 04.2022

QA Analyst III

Pixelberry Studios
10.2016 - 06.2021

Play Tester

Electronic Arts
01.2014 - 01.2016

Electronics Sales Lead

Target
01.2014 - 10.2014

Senior Game Advisor

GameStop
07.2012 - 07.2013

IT Manager

Don Jose Auto Sales
07.2009 - 06.2012

No Degree - Computer And Information Sciences

Gavilan College

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Edward Jimenez