Edward Jimenez
Fayetteville,NC
Summary
Dynamic and results-driven professional with extensive experience in the Army, specializing in communication systems and IT infrastructure. Excelled in antenna installation and team collaboration, significantly enhancing operational efficiency and decision-making capabilities. Demonstrated exceptional problem-solving and critical thinking skills, ensuring robust security measures and system reliability. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned IT professional highly knowledgeable about building, maintaining and operating high-performance Type networks. Applies diverse diagnostic and repair strategies, protect data and monitor security. Articulate, reliable and dedicated to cost-effective, quality-driven operations. Network Operator accomplished in running large and complex company networks with minimal user disruption. Familiar with all types of network components, systems, and peripheral devices. Motivated to help users resolve technical difficulties and instrumental in keeping network operating smoothly. Knowledgeable Network Administrator qualified to upgrade software and hardware while monitoring network performance. Enthusiastic professional with background implementing cybersecurity products, including firewalls, antivirus software and intrusion prevention systems. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Radio Operator Maintainer
Army
Fayetteville, NC
12.2020 - Current
- Reduced operational costs through diligent inventory management, tracking spare parts usage, and reordering supplies as needed.
- Preserved radio equipment''s longevity through regular inspections, cleaning routines, and preventive maintenance tasks as per manufacturer guidelines.
- Performed diagnostic tests on faulty equipment, identifying root causes, and applying timely repairs to minimize downtime.
- Improved communication efficiency by performing routine maintenance on radio equipment and ensuring proper functionality.
- Assisted in emergency response efforts by promptly communicating crucial information among relevant parties involved in incident resolution.
- Supported field personnel with real-time weather updates and relevant intelligence insights from central command units to enhance decision-making abilities during missions.
- Established a secure network by implementing encryption measures for sensitive data transmissions within the organization.
- Put together and configured antennas, power sources and other equipment to establish communications.
- Followed schedules and procedures for changing frequencies and cryptographic codes.
- Oversaw team of 17 personnel, delivered training and maintained deployability of communications packages.
- Conducted comprehensive training sessions for new team members, resulting in increased proficiency and reduced errors in radio operations.
- Utilized a diverse range of radio equipment such as HF, VHF, and UHF systems to maintain effective communication across various platforms.
Cable Systems Installer Maintainer
Army
12.2020 - Current
- As a Cable System Maintainer, I specialized in both fiber optic and Cat 5 cabling, ensuring that our infrastructure met the demands of modern connectivity. My role involved rewiring buildings to provide comprehensive port availability in various rooms, facilitating seamless network access for users.
- I was adept at splicing fiber optics, which allowed me to repair and extend existing networks efficiently. This skill enabled quick responses to connectivity issues, minimizing downtime and ensuring that users had reliable access to the network. Additionally, I had the capability to fabricate new cables on demand, tailoring solutions to meet specific project requirements and ensuring that installations were completed in a timely manner.
- My commitment to maintaining high standards in cabling ensured that our network infrastructure was robust, efficient, and capable of supporting the diverse needs of our organization.
Information Technology Specialist
Army
Fayetteville, NC
12.2020 - Current
- As an Information Technician, I effectively managed and maintained a diverse array of over 300 computing devices, including desktop computers, mobile devices (both Android and iPhone), tablets, and other technology assets. My responsibilities encompassed not only the routine updates and maintenance of these devices but also ensuring that all equipment was accurately documented and tracked within our property management system.
- To maintain optimal performance and security, I implemented a systematic update protocol, which ensured that all software, operating systems, and security patches were current. This proactive approach minimized downtime and safeguarded our systems against vulnerabilities.
- Additionally, I meticulously maintained an inventory of our assets, ensuring that each device was logged in our property book. This included tracking device specifications, assigned users, and maintenance history, which facilitated efficient resource management and streamlined the process for equipment allocation and retrieval.
- Through these efforts, I contributed to a robust IT infrastructure that supported organizational productivity and security, while also enhancing the overall user experience for staff.
- Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
- Troubleshot critical issues swiftly, maintaining a consistently high level of system performance and reliability.
- Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components.
- Mentored junior team members in best practices for system administration, fostering a supportive learning environment.
- Established effective communication channels between IT staff and end-users for efficient resolution of technical concerns.
- Reduced downtime by proactively identifying potential system vulnerabilities and addressing them promptly.
- Coordinated seamless system upgrades while minimizing negative impacts on end-users'' experiences or workflow disruptions.
- Used ticketing systems to manage and process support actions and requests.
- Trained end-users on new software applications, increasing productivity across departments.
- Reduced network downtime with proactive monitoring and troubleshooting.
- Managed helpdesk operations, prioritizing tasks according to urgency and impact on overall business functions.
- Established IT policies and procedures, fostering a culture of security awareness within the organization.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Implemented and maintained virtual private networks.
Network Communications System Specialist
Army
Fayetteville, NC
12.2020 - Current
- As a Network Communications System Operator, I played a pivotal role in maintaining and managing sophisticated communication systems such as SCOUT, TCN, T2C2, and SMART-T. My primary responsibility was to ensure the seamless operation of these systems, which are critical for effective communication and information exchange.
- To achieve this, I conducted regular system assessments and performance monitoring, identifying and addressing any potential issues before they could impact user experience. I implemented best practices for system maintenance, including routine updates and configuration adjustments, to optimize performance and reliability.
- I also engaged in proactive troubleshooting, quickly resolving any technical challenges that arose to minimize downtime and ensure uninterrupted service for users. By establishing clear communication channels with end-users, I gathered feedback that informed system enhancements and adjustments, ensuring that the services provided met the evolving needs of our users.
- My commitment to operational excellence and user satisfaction was instrumental in fostering a robust communication environment, enabling users to access the information and services they required efficiently and effectively. Through diligent management and maintenance of these critical systems, I contributed to the overall mission success and operational readiness of our organization.
- Designed and evaluated WAN and LAN connectivity technologies.
- Led the installation, configuration, and troubleshooting of hardware and software components, enhancing operational efficiency.
- Developed and executed training programs for personnel on network services and IT systems, improving overall team performance and technical knowledge.
Signal Squad Leader
Army
Fayetteville, NC
12.2020 - Current
- Leadership and Management: Led and managed a squad of soldiers, providing direction, motivation, and mentorship to ensure mission success and individual development. Fostered a cohesive team environment through effective communication and conflict resolution.
- Training and Development: Developed and executed comprehensive training programs, focusing on individual and collective skills, combat readiness, and adherence to Army standards. Conducted regular evaluations to assess performance and identify areas for improvement.
- Operational Planning: Participated in mission planning and execution, ensuring that squad objectives aligned with overall operational goals. Collaborated with higher command to gather intelligence, assess risks, and strategize tactical approaches.
- Logistics and Resource Management: Oversaw the maintenance, accountability, and distribution of equipment and resources within the squad. Ensured that all soldiers were properly equipped and prepared for missions through meticulous logistical planning.
- Safety and Compliance: Enforced safety protocols and standard operating procedures to minimize risks during training and operations. Conducted regular safety briefings and inspections to ensure compliance with Army regulations.
- Communication and Reporting: Maintained open lines of communication with superiors and peers, providing updates on squad performance, challenges, and accomplishments. Prepared and submitted reports related to training, readiness, and operational outcomes.
- Crisis Management: Responded effectively to high-pressure situations, demonstrating sound judgment and decisiveness in combat and emergency scenarios. Implemented contingency plans to ensure mission continuity and soldier safety.
- Maintained discipline within the ranks by enforcing standards of conduct expected from a professional military organization consistently and fairly.
- Conducted thorough after-action reviews following each operation to identify areas for improvement and implement necessary changes.
- Developed tailored training programs to address individual skill gaps, resulting in improved performance across the entire squad.
- Ensured mission success through diligent planning, preparation, and execution of assigned tasks.
- Maintained property and equipment inventory and crew assignments.
Education
Diploma -
Mojave High School
Hesperia, CA05.2018
Skills
- Antenna Installation
- Radio Frequency Knowledge
- Customer Support
- Satellite Communications
- Network configuration
- Field Operations
- Security measures
- System diagnostics
- Encryption Techniques
- Data transmission
- Frequency Coordination
- Hardware integration
- Remote Control Systems
- Advanced troubleshooting
- Mobile Radio Operation
- Quality Control
- Equipment Troubleshooting
- Multitasking and Prioritizing
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Excellent Communication
- Critical Thinking
- Power and hand tools
- Organizational Skills
- Team Collaboration
- Strong Organization
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Remote Support
- Radio operation
- Team Coordination
- System monitoring
- Technical Troubleshooting
- Interpersonal Skills
- Public Speaking
- Preventive Maintenance
Certification
- CompTIA Security+ Certification – Computing Technology Industry Association.
- CompTIA Cloud+ Certification – Computing Technology Industry Association.
- CompTIA CSCP+ Certification – Computing Technology Industry Association.
Languages
Spanish
Professional Working
Timeline
Radio Operator Maintainer
Army
12.2020 - Current
Cable Systems Installer Maintainer
Army
12.2020 - Current
Information Technology Specialist
Army
12.2020 - Current
Network Communications System Specialist
Army
12.2020 - Current
Signal Squad Leader
Army
12.2020 - Current
Diploma -
Mojave High School