Edward Jones
Sicklerville,NJ
Summary
Professional in automotive industry with proven results in customer engagement and lead generation. Skilled in communication, CRM systems, and data management. Strong focus on team collaboration and adapting to changing needs. Reliable and capable of driving sales performance and customer satisfaction.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Sales BDC Representative
Burns Honda
05.2021 - 09.2022
- Reached out to prospective customers who had visited company website to offer any assistance with their buying needs
- Answered all incoming calls from prospective customers
- Worked with sales mangers and team members to arrange a sales visit
Service BDC Representative
Elkins Chevrolet LLC
03.2019 - 03.2020
- Answer calls from service customers and made sure customer got the appointment needed for their vehicle service
- Reached out to customers to set up new service appointments
- Reached out to customers about the services the dealership offered
Network Engineer, Rite of Way
Pike Engineering
03.2017 - 09.2018
- Coordinated with other utilities to insure the safe and most effective rite of way for new fiber infrastructure
- Drew up plans for new fiber optics systems
- Coordinated with management team in use of properly using company time
Service Technician
Verizon
06.1989 - 12.2015
- Performed routine maintenance and repairs on various types of equipment, ensuring optimal functionality
- Collaborated with team members to troubleshoot complex problems and develop effective solutions
- Installed, configured, and tested new equipment according to client specifications
- Conducted thorough inspections to identify potential problems and prevent future breakdowns
- Stayed up-to-date with industry trends and advancements through continuous learning initiatives
- Responded promptly to emergency service requests, prioritizing critical situations effectively
- Provided exceptional customer service by addressing client concerns and answering technical questions
- Maintained accurate records of all service calls, including details of work performed and parts used
- Trained clients on proper operation and maintenance procedures for their equipment
- Assisted in the development of training materials for new technicians joining the team
Education
Bachelor of Arts - History
American Public University
Charleston, WV12.2020
Skills
- Service Technician Experience
- Cabling
- CRM software
- Goal oriented
- Performance tracking
- Appointment setting
- Follow-up calls
- Opening and closing procedures
- Account servicing
- Contract negotiation
- Point of sale operation
- Teamwork
- Teamwork and collaboration
- Stock management
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Customer satisfaction
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Decision-making
- Adaptability and flexibility
- Customer engagement
- Self motivation
- Sales presentations
- Product knowledge
- Interpersonal skills
Certification
Driver's License
Timeline
Sales BDC Representative
Burns Honda
05.2021 - 09.2022
Service BDC Representative
Elkins Chevrolet LLC
03.2019 - 03.2020
Network Engineer, Rite of Way
Pike Engineering
03.2017 - 09.2018
Service Technician
Verizon
06.1989 - 12.2015
Bachelor of Arts - History
American Public University
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