Edward Jones
Webb City,MO
Summary
Dynamic Regional Operations Manager with a proven track record at TAPS Management, excelling in process optimization and team collaboration. Spearheaded initiatives that enhanced service delivery and increased operational efficiency. Skilled in budget management and talent development, fostering a culture of continuous improvement while driving accountability and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Regional Operations Manager
TAPS Management
06.2019 - Current
- Led cross-functional teams to optimize operational workflows and enhance service delivery.
- Developed and implemented process improvements, increasing efficiency across regional operations.
- Mentored and trained staff on best practices, fostering a culture of continuous improvement.
- Analyzed operational data to identify trends, informing strategic decision-making for resource allocation.
- Established standard operating procedures, improving consistency in service execution across regions.
- Managed vendor relationships to negotiate contracts and streamline supply chain processes.
- Facilitated regular performance reviews, driving accountability and enhancing team productivity.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- I traveled to over four locations per week to manage each store and perform reviews of individual managers and employees.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
District Manager
Joplin Globe
03.2017 - 05.2019
- Directed operational strategies to enhance circulation and advertising revenue across multiple regions.
- Analyzed market trends to develop targeted campaigns, increasing community engagement and brand visibility.
- Collaborated with editorial teams to ensure alignment of content with audience interests and preferences.
- Streamlined distribution processes, reducing delivery times and enhancing overall efficiency within the district.
- Optimized resource allocation across districts, maximizing operational effectiveness while maintaining budgetary constraints.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
Area Manager
Whatabuger
03.2014 - 02.2017
- Oversaw daily operations across multiple locations, ensuring compliance with company policies and procedures.
- Implemented training programs to enhance staff performance and customer service standards.
- Analyzed sales data to identify trends, adjusting strategies for improved profitability.
- Mentored junior managers, fostering leadership skills and promoting team collaboration.
- Conducted regular performance evaluations, providing constructive feedback to drive employee development.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
Education
Bachelor of Science - Business Management
University of North Texas
Denton, TXSkills
- Process optimization
- Proficient in team collaboration
- Team resource coordination
- Clear and concise messaging skills
- Talent management planning
- Long-term strategic planning
- Budget management
- Vendor partnership development
- Effective team collaboration
- Efficiency optimization
- Event-based promotions coordination
- Development of marketing strategies
Timeline
Regional Operations Manager
TAPS Management
06.2019 - Current
District Manager
Joplin Globe
03.2017 - 05.2019
Area Manager
Whatabuger
03.2014 - 02.2017
Bachelor of Science - Business Management
University of North Texas