Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Reliable Installer with 20 years of experience in plumbing roles. Lifts up to 50 pounds safely and effectively and follows directions to complete tasks accurately. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Work History
Service Technician
Vidalta Property Management
12.2022 - 05.2023
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Responded to customer inquiries quickly and professionally to increase satisfaction.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Inspected equipment to diagnose operational issues.
Adhered to safety protocols and policies to reduce workplace hazards.
Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Worked with diverse types of weather and ground conditions.
Field Service Technician
Long Bayou Condominiums
06.2022 - 12.2022
Managed on-site and off-site installation, repair, maintenance, and test tasks.
Installed new equipment and explained operation and routine maintenance protocols to customers.
Followed safety procedures to avoid injuries in field.
Operated hand tools and power equipment according to company safety procedures.
Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Established positive customer relationships by providing punctual, cost-effective solutions.
Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
Diagnosed and repaired problems with electrical and mechanical systems.
Tested systems, noting issues and completing preventive maintenance.
Worked with diverse types of weather and ground conditions.
Field Supervisor/Punch Technician
Ally Turn Key
04.2018 - 04.2022
Followed company policies and OSHA requirements to maintain work safety.
Multi-tasked to keep all assigned projects running effectively and efficiently.
Reviewed work orders to determine materials needs, where to make cuts and how to complete high-quality products in line with specifications.
Reviewed completed orders for quality and accuracy.
Restocked workstations with supplies to prevent work delays.
Removed excess materials during and after runs and collected for reuse or put into removal bins.
Checked completed work to identify flaws and sort items by grade.
Logged, trafficked, and updated projects in job management software.
Ramp Service Agent
Signature Flight Support, BBA Aviation
12.2014 - 04.2018
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Connected electrical power unit and hoses to aircraft.
Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
Transferred luggage from aircraft to collection areas safely using [Type] equipment.
Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
Coordinated ground crew activities to complete objectives on schedule.
Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
Positioned and towed aircraft from remote locations of airport to designated areas for operation.
Refueled daily aircraft for arrival and departure flights.
Guided aircraft into and out of parking positions using hand signals.
Tracked flight schedules to promote on-time landings and avoid loading delays.
Checked cargo and baggage for security to meet TSA regulations.
Maintained clean, orderly work environment free of hazards.
Operated equipment while observing standard safety procedures.
Drove forklifts, pallet jacks and other equipment to move materials.
Helped train new employees in safe practices and warehouse procedures.
Driver
Oasis Refreshments
11.2013 - 02.2014
Followed all relevant traffic laws and safety regulations.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Delivered goods and products to customer on time and in excellent condition.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Coordinated efficient routes to avoid delays and optimize schedules.
Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
Obtained signatures from customers upon delivery of goods.
Drove safely in various weather and road conditions to avoid accidents.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Dispatch Supervisor and Warehouse Manager
Mr. Mover
04.2013 - 11.2013
Directed dispatching, routing, and tracking of [Number] fleet vehicles.
Supervised team of [Number] employees and provided training focused on maximizing overall performance.
Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
Determined number of man hours required to complete assignments after reviewing scope of each project.
Maintained meticulous employee records to accurately track attendance and productivity.
Evaluated and adjusted over 5 routes based on daily needs, available workers, traffic hazards, and weather conditions.
Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Analyzed customer feedback and provided solutions to improve customer service.
Processed invoices and payments for dispatched orders to provide proof of transaction.
Pharmacy Technician
Multiple Business Units
12.2011 - 04.2013
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Stocked, labeled, and inventoried medication to keep accurate records.
Counted and labeled prescriptions with correct item and quantity.
Entered and processed patients' prescriptions into internal system.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Collected co-payments or full payments from customers.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Maintained proper drug storage procedures, registries, and records for controlled drugs.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Counted, measured and compounded medications following standard procedures.
Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Managed opening and closing duties for pharmacy.
Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Server/bartender
Sheraton Sand Key Resort
12.2008 - 12.2010
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Cultivated warm relationships with regular customers.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Bussed and reset tables to keep dining room and work areas clean.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Explained menu items and suggested appropriate options for food allergy concerns.
Used slow periods to restock supplies, ice, trays, and delivery bags.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Answered customers' questions, recommended items, and recorded order information.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Processed orders and sent to kitchen employees for preparation.
Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Increased sales significantly by upselling higher-end products to customers.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Checked guests' identification before serving alcoholic beverages.
Inspected dishes and utensils for cleanliness.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Food and Beverage Manager of 2 Beach Properties
Excel Hospitality
04.2006 - 07.2008
Resolved customer complaints involving food or beverage quality and service.
Maintained highest standards for beverage quality and service.
Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
Managed bar and wait staff and directed hiring program.
Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
Selected wine, beer and alcohol products based on customer feedback and local product availability.
Used micros to record ordering data and created organization and room storage system.
Food and Becerage Manager 2 Bars and a Coffee Shop
Holiday Sunspree
04.2005 - 04.2006
Set up daily drawers, verified totals and prepared cash deposits.
Taught staff how to avoid conflicts by anticipating customer needs.
Oversaw daily coffee shop operations according to company policies.
Delivered exceptional levels of customer service by expertly training and managing staff.
Cultivated strong team environment focused on personal accountability, customer support and business success.
Covered business demands with well-organized schedule and delegation of assignments to coffee shop staff.
Ordered supplies, coordinated receiving and oversaw storage in compliance with health code requirements.
Inspected coffee shop regularly for safety, healthy code, or maintenance concerns.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Managed staff schedules and maintained adequate coverage for all shifts.
Motivated staff to perform at peak efficiency and quality.
Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Implemented effective inventory control systems to reduce food spoilage and waste.
Verified prepared food met standards for quality and quantity before serving to customers.
Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Coordinated with catering staff to deliver food services for special events and functions.
General Manager
Francescias Grill And Bar
04.2004 - 04.2005
Developed and implemented strategies to increase sales and profitability.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Developed and maintained relationships with customers and suppliers through account development.
Formulated policies and procedures to streamline operations.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Bar Manager
1812 Steak And Seafood
05.2001 - 02.2004
Closed out cash register and prepared cashier report at close of business.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Crafted special drink and cocktail menu items for seasonal offerings.
Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Improved customer service rankings by resolving issues quickly and accurately.
Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Upsold daily specials and beverage promotions to exceed daily sales goals.
Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
Explained daily specials and beverage promotions to exceed daily sales goals.
