Edward Kenner
Westminster
Summary
Dynamic Product Manager with a proven track record at OPTUM TECHNOLOGY, excelling in team leadership and infrastructure optimization. Spearheaded cloud migrations and enhanced IT security, achieving an 80% reduction in critical incidents. Adept at resource management and compliance standards, driving successful project outcomes in fast-paced environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Product Manager Cloud Maturity / Senior Project Manager Cloud & IT Infrastructure
OPTUM TECHNOLOGY / WellMed
02.2021 - Current
- Managed and led team, project intake requests, prioritization, resource management, ranking, hiring, staffing, and mentoring of the team.
- Lead efforts on PMO best practices based on PMBOK, Agile, and Waterfall processes.
- Focus on IT security, business implementations, and application upgrades.
- Migrated applications to Oracle private cloud appliance, Azure, and Citrix hosted cloud.
Program / Project Manager, Network Security & IT Integration
OPTUM TECHNOLOGY / Davita Medical
02.2020 - 02.2021
- Managed program initiatives to strengthen IT security and optimize infrastructure operations.
- Collaborated with cross-functional IT teams to design and integrate industry-standard processes.
- Ensured compliance with Optum's operational stability and security requirements during implementation.
- Coordinated project goals among diverse teams to achieve strategic objectives effectively.
Senior Project Manager Cyber Security & IT Infrastructure
TRI-STATE GENERATION
04.2018 - 02.2020
- Company Overview: Power utilities / mining
- Working under the direction of the CISO, managing active projects including the buildout of a new Cyber Security Center, Deployment of Network monitoring sensors in the OT Networks, expansion and buildout of mining operations, planning for disaster recovery exercises, and upgrading of IT systems to align with the Information Security & IT roadmap.
- Many of these efforts are multi-year phased engagements.
- Power utilities / mining
Program Manager, Security & Vulnerability Remediation
WELLS FARGO
12.2016 - 04.2018
- Company Overview: Banking
- Recruited via K-Force to lead a team of up to 14 Project Managers in the Infrastructure and Configuration Management group, achieving critical milestones in a $200MM, >2-year mission-critical vulnerability remediation initiative (international standards, systems, processes).
- Assured audit readiness and compliance to federal banking regulations.
- Report to Program Manager, Vulnerability Remediation.
- Banking
Manager, Systems Administration UNIX, Windows & Non-Stop Systems
INTRADO
03.2015 - 10.2016
- Company Overview: 911 Emergency Services
- Recruited by a colleague to reinvigorate a team of 12 System Admins with a massive project portfolio.
- Reported to the director of IT and collaborated closely with application support teams.
- Implemented best practices and staff training.
- Completed 5 delayed infrastructure projects.
- Controlled multi-million-dollar budgets, contracts, and licensing/support agreements with HP, Microsoft, RedHat, and others.
- 911 Emergency Services
Manager, Government Solutions, ITIL Incident & Problem Management
FIRST DATA CORPORATION
08.2014 - 03.2015
- Company Overview: Government Financials / Banking
- Recruited to lead ITIL-driven design and implementation of an Incident Management program for a $20 BN/day electronic tax payment solution for Bank of America (contractor to the IRS).
- Reported to Sr. Program Director, EFTPS.
- Managed a team of 3 in a 24x5 production environment.
- Drove down critical incidents by 80% and enhanced the knowledge base to streamline problem management.
- Government Financials / Banking
Manager IT Incident Management | Operations Supervisor | ITIL Service Management
DIGITALGLOBE
05.2012 - 08.2014
- Company Overview: Satellite Imagery
- Recruited by former manager to build a responsive, expert technical support team of 6, providing Tier II support and after-hours help desk support to federal client SLAs.
- Reported to Manager, TSOC.
- Created IT cross-training programs.
- Designed a rapid reboot process for ground control systems, reducing maintenance time by 50%.
- Collaborated with Space Operations, Engineering, and Application support teams.
- Satellite Imagery
Senior Infrastructure Project Manager
WIPRO INFOCROSSING
11.2011 - 05.2012
- Company Overview: IT Services / Hosting
- Managed rapid (4-week) onboarding of enterprise accounts involving data center migration into Wipro's facilities leveraging offshore VMWare/UCS data center infrastructure, orchestrating up to 8 concurrent projects.
- Reported to Director, PMO.
- IT Services / Hosting
Manager IT & Data Center Operations
VERTIS COMMUNICATIONS
03.2010 - 09.2011
- Company Overview: Advertising
- Managed an IT infrastructure team of seven supporting 2 data centers, 400+ servers, and 100+ workstations for a $200MM line of business (web-hosted advertising for major retail chains).
- Reported to the Director of Infrastructure.
- Facilitated end-user technology refresh, upgraded networks, and implemented additional capacity servers.
- Implemented VMware ESXi Virtualization.
- Led a successful 8-month, $200K data center relocation.
- Migrated Oracle RAC to 11G cluster on a Sun Solaris zoned platform.
- Advertising
Manager Infrastructure / Data Center Operations
LEVEL 3 COMMUNICATIONS
11.2007 - 05.2009
- Company Overview: IT Services
- Built a peak-performing Data Center Operations team of 16 in 2 states, providing 24 x 365 Tier 2 technical support of UNIX, Windows, database, backup operations, and application middleware in 3 data centers, >7000 servers worldwide.
- Reported to Sr. Director of IT Operations.
- Developed, documented, standardized, and streamlined core IT processes to support offshore developers, testers, users, and customers.
- Partnered with cross-functional leaders to deliver robust, scalable IT infrastructure.
- Collaborated with System Architects to implement new technologies and solutions.
- IT Services
Project Manager | IT Change Management
CORPORATE EXPRESS
01.2004 - 01.2007
- Company Overview: Office Products
- Prioritized and managed numerous IT implementation projects nationwide with go/no-go decision-making authority.
- Reported directly to CIO.
- Office Products
Manager Data Center Operations
CORPORATE EXPRESS
01.1996 - 01.2004
- Company Overview: Office Products
- Managed 24x7x365 IT Operations and Data Center(s) Facilities, including power, cooling, and onsite staff for multiple locations.
- Managed after-hours help desk and tier 2 support for Windows and Unix-based systems.
- Office Products
Education
CCNA Cisco Networking Certification - Information Technology
Red Rocks Community College
Lakewood01.2000
Skills
- Team leadership and development
- Infrastructure and cloud migrations
- Data center management
- ITIL and ITSM practices
- Network and cybersecurity
- Resource management
- Risk assessment
- Compliance standards
- Infrastructure optimization
Certification
- Microsoft Azure Cloud Fundamentals, 2025, in progress
- AI DoJo (Leveraging AI at work), 2025, in progress
- Management & Leadership Development Conference, 04/2024
- Healthcare Cloud Fundamentals, 2022
- Agile Project Management, 2020
- ITIL / ITSM Foundations v3, 2013
- Amazon AWS Cloud & Tools, 2008
- IT Project Management, 2007
- Project Management, 2005
- IBM AIX Systems Administration, 2004
- Red Rocks Community College - Cisco Networking Certification, 2000
- Leadership - Communicating with Diplomacy and Professionalism, 2003
- Managing Budgets and Financials, 2003
- Leadership - Dealing with Unacceptable Employee Behavior, 2002
- Internetworking TCP/IP, 2001
- Fundamentals HP UNIX, 1997
Security Clearances
- TS
- S
- CJIS
- C2
Timeline
Product Manager Cloud Maturity / Senior Project Manager Cloud & IT Infrastructure
OPTUM TECHNOLOGY / WellMed
02.2021 - Current
Program / Project Manager, Network Security & IT Integration
OPTUM TECHNOLOGY / Davita Medical
02.2020 - 02.2021
Senior Project Manager Cyber Security & IT Infrastructure
TRI-STATE GENERATION
04.2018 - 02.2020
Program Manager, Security & Vulnerability Remediation
WELLS FARGO
12.2016 - 04.2018
Manager, Systems Administration UNIX, Windows & Non-Stop Systems
INTRADO
03.2015 - 10.2016
Manager, Government Solutions, ITIL Incident & Problem Management
FIRST DATA CORPORATION
08.2014 - 03.2015
Manager IT Incident Management | Operations Supervisor | ITIL Service Management
DIGITALGLOBE
05.2012 - 08.2014
Senior Infrastructure Project Manager
WIPRO INFOCROSSING
11.2011 - 05.2012
Manager IT & Data Center Operations
VERTIS COMMUNICATIONS
03.2010 - 09.2011
Manager Infrastructure / Data Center Operations
LEVEL 3 COMMUNICATIONS
11.2007 - 05.2009
Project Manager | IT Change Management
CORPORATE EXPRESS
01.2004 - 01.2007
Manager Data Center Operations
CORPORATE EXPRESS
01.1996 - 01.2004
CCNA Cisco Networking Certification - Information Technology
Red Rocks Community College
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