Edward Kosten

Uber Diamond and Lyft Platinum Status

Over 58,000 rides

• Boosted earnings through efficient route planning and strategic scheduling of rides.
• Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
• Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
• Developed strong communication skills while interacting with diverse groups of riders daily.
• Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
• Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
• Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the ride share platform.
• Navigated complex urban environments confidently, ensuring seamless transportation experiences for passengers.
• Contributed to community engagement by participating in local events as a Ride share Driver representative.
• Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
• Expanded knowledge of local attractions and points of interest to better assist passengers with recommendations or directions when requested.
• Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.
• Demonstrated adaptability by adjusting schedules according to changing demand patterns and taking advantage of surge pricing opportunities when available.
• Built rapport with passengers through engaging conversations, fostering a sense of trust and reliability in service delivery.
• Assisted riders with special needs or accessibility requirements, ensuring their comfort throughout the journey.
• Supported safe transportation initiatives within the rides hare community by attending driver training sessions regularly.
• Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Followed company guidelines and policies when interacting with passengers.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Cleaned and sanitized ride share vehicle to avoid germ and infection spread.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Responded to passenger concerns and complaints politely and professionally.
• Adhered to all safety regulations and traffic laws while driving.
• Picked up riders at designated locations and greeted upon vehicle entry.
• Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
• Completed daily vehicle maintenance and repair to guarantee dependable and safe.operation.
• Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
• Enhanced customer service by providing prompt and courteous transportation to passengers.

• Increased customer satisfaction by providing high-quality services and timely communication.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Implemented effective financial management practices, improving cash flow and profitability.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Assessed income and expenses and adapted plans to improve profit levels.
• Consulted with customers to assess needs and propose optimal solutions.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.

• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
• Implemented effective financial management practices, improving cash flow and profitability.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
• Negotiated contracts with vendors to secure favorable terms for the business.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Developed comprehensive training programs for employees to enhance skills and improve productivity.
• Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
• Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
• Optimized workflow processes through careful analysis of operational needs and resource allocation.
• Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
• Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
• Managed day-to-day business operations.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Assessed income and expenses and adapted plans to improve profit levels.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
• Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
• Obtained necessary permits and licenses to operate various commercial vehicles legally.
• Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Implemented business strategies, increasing revenue and effectively targeting new markets.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.