Edward Kyser
Houston
Summary
Process Associate with extensive experience in leading process improvement initiatives that utilize best practices and standard operating procedures. Proven ability to identify, plan, and execute prioritized projects that drive organizational transformation, supported by advanced Excel proficiency and a successful track record of independently managing multiple projects. Recognized as a top-performing Senior Process Associate, skilled in data analysis and team oversight, with a strong understanding of accounting processes and procedures. Committed to contributing expertise in invoicing, payroll processing, and accounts receivable management to a forward-thinking organization, particularly within the non-profit sector.
Overview
10
10
years of professional experience
Work History
Process Assistant (Supervisor)
Amazon Warehouse
10.2017 - 03.2025
- AMAZON HOU2 to Hou6
- Receive unload and place incoming trailer and meet appropriate stow by time. Track and maintain freight that has been unloaded and meet goal expectations.
- Learning Ambassador - Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the FC; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves associates' job-related skills; develops, maintains and applies learning tools methods, checklists and skill building agreements to encourage associate development. Identifies areas for associate cross training and support and implements the training to support the objective; supports the updating of SOPs and SOP certification of associates and managers
- Floor Lead Responsibilities:
- Provide day to day support and conduct training/refreshers to associates.
- Provide mentorship to the bottom performers in the team.
- Conduct audits and draft audit reports detailing methodology, results, and recommendations.
- Allocation of work to the team, team management & monitoring at periodic intervals to track and report progress.
- Prepare and publish reports on Daily, about the processed units.
- Periodic updates. Conduct trainings/refresher trainings
- Conducted training and change management processes to improve operations.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Met month-end reporting objectives and deadlines.
- Identified modifications to processes and procedures that would promote better efficiency.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Performed reconciliations to drive accuracy and validity of financial information.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed filing system, entered data and completed other clerical tasks.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Performed research to collect and record industry data.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Electronics Sales Associate
ELECTRONICS SA, TARGET
01.2015 - 07.2017
- Drive Sales and Provide Fast Friendly Service, while maintaining Sales Floor ads, signs and labels. Keep track of sales floor endcap replenishment and clean and secure all electronic devices.
- Exp. Start of shift I would obtain a project that would require me to of all changing shelves and aisles and finish before 12pm.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Applied knowledge of electronics products to educate prospects and customers.
- Processed credit and debit card payments to complete customer buying experience.
- Utilized highly developed interpersonal and people skills to approach customers and engage in conversations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Performed cash, card, and check transactions to complete customer purchases.
- Checked to see if requested items were available from store's inventory.
- Stayed up-to-date on current promotions, sales, and special events to impart such information to customers.
- Managed efficient cash register operations.
Education
High School Diploma -
05.2011
Skills
- Adaptive Person
- Load & Unload
- Logistics
- Team Managements Skills
- Computer Networking
- Warehouse management system
- Packaging
- Pallet Jack
- Order Picking
- Freight Experience
- Project Tracking
- Word
- PowerPoint
- Leadership
- Labor Tracking Hours
- Metrics
- PPR
- Warehouse Supervisor Experience
- Dock Clerk
- Microsoft office
- Computer literacy
- Order Fulfillment
- Yard management
- Materials Handling
- Learning Ambassador
- Communication skills
- Warehouse Management
- Kips
- Wed Development
- Pit Trained
- Basic Knowledge of Microsoft Office
- Administrative Experience
- Management
- Team Management
- SAP
- Excel
- Warehouse Experience
- Workflow management
- Performance monitoring
- Supplier relations
- Stakeholder communication
- Assignment delegation
- Scheduling coordination
- Attendance tracking
- Process documentation
- Management support
- Calculations and analysis
- Year-end processing
- Data entry
- Verbal and written communication
- Safety management
- Lean six sigma
- Workflow design
- Staff mentoring and coaching
Timeline
Process Assistant (Supervisor) - Amazon Warehouse
10.2017 - 03.2025
Electronics Sales Associate - ELECTRONICS SA, TARGET
01.2015 - 07.2017
CYPRESS SPRINGS HIGH SCHOOL - High School Diploma,