Edward LASEK
Tampa,FL
Summary
Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in the airline, hotel and hospitality industries. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Operations professional with substantial experience in optimizing processes and driving operational efficiency. Expertise in project management, process improvement, and logistics coordination. Strong focus on team collaboration and achieving measurable results. Known for adaptability and reliability in dynamic environments.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Allegiant Travel Company
06.2020 - Current
- Assist Passengers with Flight itineraries, check-in baggage, Board passengers at gates, demonstrate leadership, time management, organization, and customer focus
- Trained new personnel regarding company operations, policies, and services
- Prepare flight schedules and obtain relevant authorizations
- Control ground security, interface with radio equipment, and evaluate weather conditions to delay or cancel flights as needed.
- Ground Security Coordinator (GSC) certification
- Cross-trained
- Ensure safety and regulatory compliance.
- Monitoring operational performance, identifying areas for improvement, and implementing strategies to enhance efficiency
- Oversaw day-to-day operations, delegating tasks effectively to ensure a smooth workflow and the timely completion of projects.
- Collected, arranged, and input information into a database system.
Valet Ramp Captain/Supervisor
Evolution Hospitality
07.2019 - 04.2020
- Overseen valet attendants and other staff who perform valet services
- Create and coordinate work schedules, assign posting positions, record guest phone calls and requests for valet service, and train subordinates on venue features and services
- Collected customer feedback and identified areas for improvement in the customer service process
- Training within Forbes Travel Guide during my time at Evolution Hospitality
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
Valet Attendant
Towne Park Parking Solutions
07.2018 - 07.2019
- Greeting guests of the establishment
- Transporting vehicles in the hotel's continuing effort to deliver outstanding guest service
- Established positive guest relationships through consistent delivery of excellent customer service.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
Education
Bachelor of Arts - Communication
University of South Florida
Tampa, FL12.2023
Associate of Arts - Business
Hillsborough Community College
Tampa, FL01.2020
Skills
- Relationship Management
- Customer Service
- Critical Thinking
- Leadership
- Process Optimization
- Coordinating
- Customer Relationship Management
- Time Management
- Dispute Resolution
- Hospitality
- Collaboration
- Service Management
- Operational efficiency
- Cross-functional communication
- Planning and coordination
Timeline
Operations Specialist
Allegiant Travel Company
06.2020 - Current
Valet Ramp Captain/Supervisor
Evolution Hospitality
07.2019 - 04.2020
Valet Attendant
Towne Park Parking Solutions
07.2018 - 07.2019
Bachelor of Arts - Communication
University of South Florida
Associate of Arts - Business
Hillsborough Community College
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