Edward Leisure Jr
Decatur,United States
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
27
27
years of professional experience
Work History
Master Working Dog Trainer
Academi
Atlanta, GA
03.2020 - Current
- Interviewed, trained and supervised employees.
- Conducted training classes and assisted with animal behavior help requests and enrichment programs.
- Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
- Documented weekly progress of training goals and objectives for clients in Asana.
- Kept records documenting animal health, diet or behavior.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Conducted training programs to develop or maintain desired animal behaviors.
- Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
- Evaluated animals for trainability and ability to perform.
- Trained dogs in human assistance or property protection duties.
- Resolved issues quickly through meticulous research and quick decision-making.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
Master Working Dog Trainer
American Police Dog LLC
Atlanta, GA
06.1996 - 06.2015
- Used food and toy rewards, humane training tools and verbal and leash corrections to teach dogs behaviors.
- Educated clients about canine behavior and positive reinforcement training methodologies.
- Evaluated individual needs of dogs to provide appropriate training and behavior modification instruction.
- Discussed appropriate canine socialization methods with pet owners and explained proper use of sit, stay and down commands.
- Documented weekly progress of training goals and objectives for clients in Asana.
- Coordinated continuing education training classes for staff to develop employee performance.
- Kept records documenting animal health, diet or behavior.
- Evaluated animals to determine temperaments, abilities or aptitude for training.
- Administered prescribed medications to animals.
- Conducted training programs to develop or maintain desired animal behaviors.
- Advised owners on strategies for continuing training and reinforcing lessons.
Driver
Lyft
Atlanta, GA
01.2021 - Current
- Achieved consistently high customer scores due to exceptional service.
- Picked up clients from specific locations to transport and drop off at destinations.
Education
Some College (No Degree) - Business Administration
Skills
- Business Planning
- Talent Acquisition
- Project Management
- Contract Negotiation
- Relationship and Team Building
- Effective Communicator and Public Speaker
Timeline
Driver - Lyft
01.2021 - Current
Master Working Dog Trainer - Academi
03.2020 - Current
Master Working Dog Trainer - American Police Dog LLC
06.1996 - 06.2015
Carl Lindner School of Business - Some College (No Degree), Business Administration
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