Edward LeVan Esaw
Minneapolis,MN
Summary
Results-driven leader with extensive experience in collections operations, financial services analytics, and systems optimization. Proven ability to analyze KPIs, improve operational processes, and support collections strategy through data insights, reporting, and technology enhancements. Experienced in collections systems management, compliance support, performance reporting, and cross-functional collaboration across operations, technology, and leadership teams. Adept at identifying operational gaps and implementing automation and process improvements to enhance borrower engagement outcomes. Recognized subject-matter expert in account resolution, known for building high-performing, service-oriented teams through clear expectations and strategic leadership.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Lead Analyst
AT&T Inc.
Minneapolis, MN
01.2024 - 02.2025
- Directed portfolio analytics and financial risk reporting for a $3.4B corporate receivables portfolio.
- Engineered automated Power BI dashboards, reducing manual reporting by 65%, saving 1,500+ hours annually, and improving accuracy to 99.9%.
- Designed executive-ready performance reports for quarterly planning, accelerating strategic decision-making by 15%.
- Developed KPI frameworks for portfolio health monitoring, reducing overdue accounts by 12%.
- Authored training documentation, accelerating analyst onboarding by 40%. Enhanced operational efficiency by 20% through workforce optimization.
- Served as functional SME, liaising between business and IT, supporting 100% on-time project delivery.
- Built business cases for automation and system upgrades, achieving $500K in annual process savings.
Enterprise Operations & Analytics Manager
AT&T Inc.
Minneapolis, MN
03.2014 - 01.2024
- Led end-to-end operations, reporting, and analytics for the Credit & Collections division, managing and developing a 10-member team while improving reporting accuracy by 30% and reducing manual workload by 40%.
- Modernized reporting infrastructure, migrating Excel-based systems to Power BI, saving 200+ hours monthly and improving reporting speed by 40%.
- Redesigned dispute workflows, resolving $100M+ in aged receivables 30% faster, increasing customer satisfaction by 20%, and reducing write-offs by 8%.
- Integrated SAP CFM data with automated reconciliation controls, improving accuracy by 98% and reducing month-end close time by 3 days.
- Implemented automated collections systems, recovering $15M annually and reducing dispute resolution time by 25%.
- Consolidated fragmented data sources into a unified reporting structure, reducing data errors by 90%.
- Captured and prioritized business requirements for ERP/reporting enhancements; facilitated Agile sprints, delivering 100% of planned user stories on time.
- Developed internal data warehouse for audit tracking with 100% data integrity and 3-year retention, reducing audit review time by 30%.
- Created automated account assignment processes, improving accuracy by 80% and ensuring uninterrupted service for critical accounts.
- Implemented recurring-report website automating 500+ reports, reducing monthly refresh time from 10 hours to 2 hours.
- Developed early-risk reporting models to proactively identify delinquent accounts, reducing potential write-offs by 10%.
- Led migration of operational work into centralized centers, ensuring 100% data capture and minimal disruption.
- Recipient, Top 10 Employees – Winner’s Circle Award.
Ops Support Lead
AT&T Inc.
Minneapolis, MN
03.2004 - 03.2014
- Managed high-priority disputes, operational reporting, and process improvement initiatives.
- Reduced dispute cycle times by 30%, improving throughput and customer satisfaction scores by 15%.
- Created reporting dashboards and performance tools, cutting rework by 20%.
- Managed Top 100 disputes with 95% SLA compliance, restoring client confidence and reducing escalations by 25%.
- Collaborated with IT to automate data validation processes, eliminating recurring errors and saving 500+ hours annually.
- Standardized operational workflows, improving report delivery consistency and accuracy by 35%.
Education
Computer Science
North Hennepin Community College
Brooklyn Park, MNBusiness Administration
Minnesota School of Business
Minneapolis, MNSkills
- Workflow optimization
- Debt recovery expertise
- Portfolio management
- Data analytics
- Problem-solving
- Excellent communication
- Organizational skills
- Team building leadership
- Prioritizing and planning
- Financial analysis and reporting
ADDITIONAL LEADERSHIP & CONTRIBUTIONS
- Established enterprise-wide collections metrics and targets, reducing overdue accounts by 10%.
- Appointed Diversity Ambassador; facilitated mentorship programs and internal communications initiatives.
- Acted as SME for ERP, reporting automation, and process improvement projects, driving $500K+ in annual operational savings.
- Led initiatives to improve account assignment and dispute resolution workflows, increasing efficiency by 25%.
CAREER IMPACT SNAPSHOT
- $3.4B+ Portfolio Oversight: Strengthened executive decision-making and financial transparency.
- Operational Efficiency: Cut cycle times 25–30% and saved 2,000+ hours annually.
- Digital Modernization: Delivered a fully automated, real-time reporting ecosystem.
- Audit & Compliance: Sustained 99%+ compliance and reduced audit review time 30%.
- Cross-Functional Leadership: Key partner to executives, IT, and business teams.
Timeline
Lead Analyst
AT&T Inc.
01.2024 - 02.2025
Enterprise Operations & Analytics Manager
AT&T Inc.
03.2014 - 01.2024
Ops Support Lead
AT&T Inc.
03.2004 - 03.2014
Business Administration
Minnesota School of Business
Computer Science
North Hennepin Community College