Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

EDWARD LEWIS

Rowlett,TX

Summary

Safety-conscious security team member with excellent communication skills and an eye for detail. Respond appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive, and vigilant. Anticipates trouble and takes steps to intervene and diffuse using a keen eye for detail. Skilled at handling and resolving conflicts professionally.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security Guard

Live Nation
06.2024 - Current
  • Guard, patrol, and/or monitor the venue premises to prevent theft, violence, or infractions of rules
  • Operate metal detector equipment
  • Responsible for the safety and security of guests, crew members, and assets
  • Conduct patrols of the building regularly
  • Respond to all security & safety related calls promptly
  • Comply with all the legal & ethical instructions given by the Security Supervisors on duty and the Manager of Security
  • Adhere to the Security department's policies and procedures
  • Investigate and compile accurate incident reports
  • Interact with guests, vendors, and crew members courteously and professionally

Guest Services/Ticket Taker

Live Nation
09.2021 - 06.2024
  • Ensure safety, help to maintain the cleanliness of the venue, and engage with guests to assist with their needs before, during, and after the show
  • Greet guests, scan guest tickets upon entry to the venue, answer guest questions, assist guests with locating their seats, and examine tickets for entry to various seat levels around the venue during the event
  • Resolve guest complaints or problems
  • Examine tickets or passes to verify authenticity
  • Assist guests with special needs, such as helping with seat accommodations
  • Guide guests to exits or provide other instructions or assistance in case of emergency
  • Assist in verifying staff credentials to generally restricted areas
  • Partner with fellow crew members at show's end to close the venue- collecting recyclables from the lawn and reserved section, picking up and properly storing event equipment such as lawn chairs, barricades, and other items as needed
  • Provide directions to places inside or outside venue

Delivery Driver/Cook

Domino's Pizza
06.2020 - 02.2021
  • Prepared customer orders as part of a fast-paced kitchen team
  • Delivered orders in the local area while operating standard vehicles
  • Provided excellent service addressing inbound calls and orders
  • Provided best-in-class customer service via phone, troubleshooting order issues and identifying opportunities to upsell promotional deals

Assistant Manager

Waffle House
04.2019 - 11.2020
  • Learned full menu preparation, plating standards, and order procedures
  • Greeting and seating patrons promptly; regularly rotating sections to ensure equitable workloads and optimal service levels
  • Mastered full-scale kitchen functions, including grilling, frying, and preparation, gaining fluency in the Waffle House order calling system
  • Ensured quality and consistency by training incoming servers on company protocol for outstanding customer experiences
  • Uphold sanitation and safety guidelines, including daily sterilization of dishes and silverware, proper food storage, and periodic deep cleaning of grills, fryers, and cooking surfaces

Customer Service Representative

Chewy.com
02.2021 - 07.2020
  • Company Overview: Remote customer service for pet products
  • Handled upwards of 80 calls daily to assist customers with orders and inquiries
  • Maintained a 95% customer satisfaction rate
  • Provided phone support for new accounts, refunds, order changes, and other issues
  • Quickly mastered proprietary systems to become a resource for team members
  • Fielded a wide range of inquiries with patience and urgency: new registrations, order status, returns/refunds, prescription verifications, auto-ship changes, and subscription updates
  • Remote customer service for pet products

Education

High School -

Sachse High School
Sachse, TX
05.2019

Skills

    Verbal and written communication

    Patrolling

    Workplace Safety

    Emergency Response

    Event security

Certification

Level II Non-Commissioned Officer

Languages

American Sign Language
Limited Working

Timeline

Security Guard

Live Nation
06.2024 - Current

Guest Services/Ticket Taker

Live Nation
09.2021 - 06.2024

Customer Service Representative

Chewy.com
02.2021 - 07.2020

Delivery Driver/Cook

Domino's Pizza
06.2020 - 02.2021

Assistant Manager

Waffle House
04.2019 - 11.2020

High School -

Sachse High School

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EDWARD LEWIS