Summary
Overview
Work History
Skills
Timeline
Generic
Edward L. Foster

Edward L. Foster

Upper Marlboro,MD

Summary

Dedicated professional with over thirty years of customer service experience, including twenty years supporting the intelligence community and its overseas mission. Strong track record of exceptional performance, adaptability, and outstanding customer service skills. Results-oriented individual with a positive work ethic committed to delivering high-quality results in every task undertaken.

Overview

13
13
years of professional experience

Work History

Systems Integrator

Arcfield/Peraton
01.2020 - Current
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
  • Provided remote assistance to customers using screen sharing tools, ensuring efficient issue resolution.
  • Created, prepared, and delivered reports to various departments.
  • Contributed ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
  • Collaborated with cross-functional teams to ensure seamless integration of new systems into existing infrastructure.
  • Continuously improved own technical skills by participating in professional development opportunities and staying up-to-date on advancements in the field of systems integration.
  • Maintained up-to-date knowledge on industry trends and best practices for system integration methodologies.
  • Streamlined system integration processes by identifying bottlenecks and implementing efficient solutions.
  • Served as point-of-contact for clients throughout project lifecycles, maintaining strong relationships built on trust and reliability.

Lead Office Administrator

General Dynamics/CACI
08.2012 - 01.2020
  • Provide recommendations and implement best practices for streamlining efficiencies for travel missions.
  • Collaborate with Department of State and Department of Defense in all matters relating to cover travel documentation.
  • Establish fluid relationships with customer representatives allowing for growth and brainstorming to support mission.
  • Extensive knowledge of regulations, policy and processes for travel.
  • Create new accounts to enable the customer to communicate with foreign partners discreetly.
  • 6. Provide guidance to intel officers with issues related to email and phone accounts.
  • Streamlined office processes by implementing efficient administrative systems and procedures.
  • Safeguarded sensitive company information through proper document storage practices and adherence to data privacy regulations.
  • Bolstered employee morale with recognition programs that acknowledged outstanding contributions to the organization.
  • Fostered a culture of continuous improvement by soliciting feedback from staff and implementing suggestions for operational enhancements.
  • Enhanced workplace safety protocols through routine inspections, identifying potential hazards quickly before they became issues.
  • Supported executive management with calendar management, travel arrangements, meeting preparation, and documentation organization.
  • Improved employee satisfaction, organizing regular team-building events and fostering a positive work environment.
  • Ensured smooth office operations, addressing maintenance issues promptly and proactively resolving potential problems.
  • Contributed to company growth by assisting in the hiring process, screening candidates and scheduling interviews for managers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Reconciled account files and produced monthly reports.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Kept high average of performance evaluations.

Skills

  • Travel Support
  • Process Improvement
  • Project Management
  • Database Troubleshooting & Resolution
  • Microsoft Outlook, Excel, & Word – and other Intel systems
  • Top Secret/SCI with Full Scope Polygraph
  • Team Building

Timeline

Systems Integrator

Arcfield/Peraton
01.2020 - Current

Lead Office Administrator

General Dynamics/CACI
08.2012 - 01.2020

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