Edward Little
Lathrop,MO
Summary
Proven track record in vehicle maintenance and repair, honed at Sam's Auto Body & Paint, showcasing exceptional organizational skills and a strong work ethic. Excelled in stress tolerance and safety management, significantly enhancing roadside assistance quality and customer satisfaction. Achieved a notable increase in efficient service delivery through meticulous vehicle inspection and GPS application use.
Overview
16
16
years of professional experience
Work History
Tow Truck Driver
Sam's Auto Body & Paint
01.2024 - Current
- Fastened chains, straps, covers, and binders to secure load during transit.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Delivered exceptional tow truck service across region and liaised with local authorities.
- Operated with safety and skill to avoid accidents and delays.
- Answered roadside assistance calls for tows and other vehicle support.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Managed efficient unloading of freight, inspected merchandise, and documented customer concerns for supervisor.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
- Completed routine maintenance on truck to keep in working order.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Removed and unloaded packages from [Type] trucks for customer deliveries, using extreme care to avoid damage to goods.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
Corrections Officer
Lansing Correctional Facility
11.2022 - 12.2023
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
Laborer
Dales Custom Farming
10.2021 - 11.2022
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
Opperator
MFA
11.2020 - 10.2021
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
- Collaborated with other departments to optimize production workflows.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
Trainee
Public Safety Academy
10.2019 - 10.2020
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Operated cash registers and managed financial transactions.
- Supported departmental tasks to increase understanding of industry processes.
- Supported organizational objectives with help from existing employees.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Interacted with customers under supervision to support operational objectives.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Correctional Officer
Department of Corrections
10.2017 - 10.2019
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Booked new inmates into facility and processed inmates for release.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Completed intake paperwork, fingerprints, and searches.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Interviewed inmates to obtain information and assess needs.
Temporary Hire
Flexible Staffing Services
09.2016 - 10.2017
Temporary Hire
Ranstad Staffing Agency
02.2013 - 08.2016
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Laborer
Begles Heating and Cooling
01.2009 - 01.2013
- Performed general housekeeping and cleaning tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Helped with erecting scaffolding and ladders.
- Loaded and unloaded materials onto trucks and trailers.
Education
High School Diploma -
Brookfield High School
Brookfield, MO05.2011
Skills
- Hydraulics
- Vehicle maintenance and repair
- Organization and Planning
- Roadside Assistance
- Safe Driving Practices
- Stress Tolerance
- Safety Management
- Vehicle Inspection
- Customer Service
- Strong Work Ethic
- GPS Applications
- Truck Weighing
- Accident Documentation
- Process Monitoring
Timeline
Tow Truck Driver
Sam's Auto Body & Paint
01.2024 - Current
Corrections Officer
Lansing Correctional Facility
11.2022 - 12.2023
Laborer
Dales Custom Farming
10.2021 - 11.2022
Opperator
MFA
11.2020 - 10.2021
Trainee
Public Safety Academy
10.2019 - 10.2020
Correctional Officer
Department of Corrections
10.2017 - 10.2019
Temporary Hire
Flexible Staffing Services
09.2016 - 10.2017
Temporary Hire
Ranstad Staffing Agency
02.2013 - 08.2016
Laborer
Begles Heating and Cooling
01.2009 - 01.2013
High School Diploma -
Brookfield High School
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