Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Longo

York,NY

Summary

Dedicated State Trooper with expertise in traffic and criminal law enforcement. Bringing reputation for even temperament and 6 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience

Work History

New York State Trooper

NYSP
01.2018 - Current
  • Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
  • Enforced traffic laws and ordinances through visual observation and radar speed detection.
  • Drafted daily reports detailing patrol activities, observations and arrests.
  • Promoted public safety and facilitated vehicular flow by directing traffic during emergency and congested situations.
  • Conducted investigations into Illegal drugs trade, gun trafficking and organized crime.
  • Prepared cases for trial and appeared as witness to testify in court.
  • Directed suspects on field sobriety tests and performed tests using portable Type equipment.
  • Recorded facts to prepare reports documenting incidents and activities.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.
  • Participated in continuous firearms proficiency, defensive driving and arrest technique training.
  • Rendered aid to accident victims and other persons requiring first aid for physical injuries.

Prep Department Manager

Westchester BMW
11.2011 - 07.2017
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Service Greeter

Ray Catena BMW
11.2011 - 07.2017
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Answered customer questions and pointed individuals in right directions.
  • Acted as first point of contact for visiting clients and customers.
  • Provided friendly, attentive service throughout peak times for responsive customer care.
  • Maintained clean, organized environments for presentable front-of-house areas.
  • Processed cash, credit and debit transactions accurately, limiting discrepancies.
  • Fielded customer complaints and notified managers.
  • Retained knowledge of promotions, products and services for informative customer advice.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Trained new personnel regarding company operations, policies and services.

Education

Bachelor Of Applied Science - Criminal Justice

SUNY Oneonta
Oneonta, NY
05.2011

Associate Of Science - Criminal Justice

Westchester Community College
Valhalla, NY
01.2009

Valhalla High School
Valhalla, NY
06.2006

Skills

  • Community Engagement
  • Active Listening
  • Background Investigations
  • Emergency Situations
  • Investigative Reports
  • Accident Investigations
  • Local, State and Federal Regulations
  • Criminal Law Expertise
  • Police Department Relations
  • Safety and Risk Assessments
  • Suspicious Activity Monitoring
  • Disabled Vehicle Removal
  • Motor Vehicle Operation

Timeline

New York State Trooper

NYSP
01.2018 - Current

Prep Department Manager

Westchester BMW
11.2011 - 07.2017

Service Greeter

Ray Catena BMW
11.2011 - 07.2017

Bachelor Of Applied Science - Criminal Justice

SUNY Oneonta

Associate Of Science - Criminal Justice

Westchester Community College

Valhalla High School
Edward Longo