Edward Lopez

• Conduct Security Control Assessments: Evaluate security controls for government systems, ensuring compliance with NIST 800-53 Rev 5 and RMF standards.
• Develop Mitigation Plans: Collaborate with risk specialists and system stakeholders to identify cyber risks and develop actionable mitigation plans.
• Perform Compliance Scans: Conduct security assessments and compliance scans under GRC standards, identifying control gaps and recommending remediation or risk acceptance.
• Review Authorization Packages: Assess FedRAMP authorization packages, mapping security controls to NIST 800-53 Rev 5 to ensure federal cloud security compliance.
• Prepare Security Assessment Reports: Maintain a high completion rate for security assessment reports, ensuring timely submission to the risk management tool.
• Translate Security Concepts: Communicate complex security concepts to clients, enabling them to make informed decisions to secure their systems.
• Guide Remediation Efforts: Assist clients in implementing remediations and compensating controls to reduce their risk.
• Collaborate with SMEs: Gather technical, environmental, and personnel details from subject matter experts, engineers, and cyber professionals to assess the threat landscape.
• Stay Updated on Policies: Keep abreast of applicable policies and standards to ensure assessments are current and comprehensive.
• Support Mission Systems: Take an active role in securing mission-critical systems, contributing to the protection of national assets.

• Conducting and assisting with security audits to identify vulnerabilities and enforce compliance with
DHS and federal regulations.
• Supporting the development and implementation of DHS-wide cybersecurity policies and procedures to
strengthen system reliability and mitigate risks.
• Monitoring and managing Plans of Action and Milestones (POAM) to ensure timely remediation of
identified risks and system improvements.
• Collaborate with stakeholders to address security risks, improve compliance, and strengthen DHS’s
cybersecurity posture.

• Conducted security control assessments for NASA systems, evaluating NIST 800-53 Rev 5 controls in
accordance with NIST RMF and FIPS 199 security categorization standards.
• Maintained a 100% completion rate for security assessment reports, ensuring timely submission to the
risk management tool within five days of assessment out-briefs.
• Reviewed and assessed FedRAMP authorization packages, mapping security controls to NIST 800-53
Rev 5 to ensure compliance with federal cloud security requirements.
• Performed security assessments and compliance scans under GRC standards, identifying security
control gaps and providing recommendations for remediation or risk acceptance to ensure system
security and compliance.

• Provided Tier 1 and Tier 2 technical support to 20-30 customers daily,
troubleshooting system access, network connectivity, and endpoint security issues.
• Used Active Directory (AD) to manage user accounts, provision access, and enforce security
policies for new employees within the U.S. Army Corps of Engineers organization.
• Remotely accessed users’ computers to diagnose and resolve technical issues,
ensuring secure configurations and compliance with IT security protocols.
• Collaborated with the Network Operations Security Center (NOSC) and application
teams to resolve incidents, mitigate security risks, and restore critical services.
• Processed and validated 30+ daily software requests and government phone setup
tickets, ensuring adherence to security policies and access control guidelines.

• Delivered 24/7 technical support for internal and external clients, resolving security-related incidents
and access management issues across multiple communication channels.
• Served as on-shift supervisor, enforcing cybersecurity protocols and maintaining a 99.99% SLA
compliance rate for incident response.
• Improved cybersecurity awareness by refining knowledge base articles, enhancing troubleshooting
efficiency, and reducing average call handling time to 10 minutes.

• Provided exemplary customer service by consistently exceeding performance targets and
maintaining a customer satisfaction rating of over 95%.
• Maintained a 90% first-call resolution rate by applying strong problem-solving skills to security and
system access issues.
• Played a vital role in developing and implementing new training modules, contributing to
continuously improving the customer service team's skills and knowledge.
• Utilizing BMC remedy ticketing system for incident reporting and use of knowledge base.

• Directed the launch and recovery of 35 aircraft during deployment and sea trials.
• Enforced physical security protocols, controlled access to restricted areas, and conducted routine
inspections to ensure compliance with Navy security regulations and safety procedures.
• Operated, maintained, and performed organizational maintenance on ground-handling equipment used
for moving and hoisting aircraft ashore and floating.
• Head trainer and mentor for over 40 personnel for the maintenance, management, and preservation of
life support equipment.