Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Edward Lorenzo

Chesapeake,United States

Summary

Motivated Table Game Supervisor offering 9 years in casino security and gaming management. Seamlessly balances dealer supervision with promoting enjoyable patron experiences. Hardworking Table Games Supervisor with training in [Type] technique and conflict resolution. Skilled at observing operations, coordinating records and satisfying guests. Results-driven and proactive with disciplined and decisive approach. Experienced in overseeing game tables with a close eye on accuracy, security and service standards. Talented trainer, team leader and manager with excellent problem-solving and relationship-building skills.

Overview

42
42
years of professional experience

Work History

Table Games Floor Supervisor

  • Assisted in the training and development of new dealers, resulting in increased dealer proficiency and game knowledge.
  • Ensured compliance with state gaming regulations through vigilant observation of table games and staff performance.
  • Improved inter-department communication by fostering strong relationships between table games staff and other casino departments.
  • Served as a mentor to new floor supervisors, offering guidance and support as they acclimated to their roles within the casino environment.
  • Promoted responsible gaming by closely monitoring player behavior and intervening when necessary.
  • Enhanced customer experiences by maintaining a professional and welcoming gaming environment.
  • Managed disputes diplomatically, ensuring fair resolutions while maintaining a positive atmosphere for all guests.
  • Leveraged extensive knowledge of various table games to provide expert guidance on rules, strategies, and proper etiquette to both dealers and patrons alike.
  • Collaborated with surveillance teams to identify potential threats or cheating incidents before they escalated into larger issues.
  • Trained employees in procedures, compliance standards and strategies for accomplishing objectives.

DOD Executive Officer

DOD Department Of The Army
04.2000 - 12.2022
  • Enhanced company performance by developing and implementing strategic plans and initiatives.
  • Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
  • Collaborated with cross-functional teams to identify new business opportunities in line with strategic objectives.
  • Led organizational restructuring efforts, optimizing resource allocation and improving overall productivity.
  • Fostered a culture of innovation, leading to the development of new products and services.
  • Established strong relationships with key stakeholders to enhance collaboration and drive business success.
  • Implemented robust financial management systems to ensure accurate reporting and informed decisionmaking.
  • Handled administrative management, personnel issues and supply requirements for unit.
  • Interviewed, recruited and trained new onboarding candidates.
  • Collaborated with back-office team members to facilitate seamless business execution.
  • Prepared annual data to determine metrics for operational performance.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Established and implemented departmental policies, goals and objectives.
  • Interacted well with customers to build connections and nurture relationships.

Senior Human Resources Manager

United States Army Reserve
12.2012 - 09.2021
  • Developed tailored retention strategies for high-potential employees increasing loyalty commitment levels within the organization.
  • Conducted thorough job analyses to develop accurate position descriptions and competency profiles.
  • Developed customized training modules to address skill gaps and improve workforce capabilities.
  • Leveraged data-driven insights for informed decision-making within all aspects of human resources management.
  • Mentored junior HR professionals on best practices within the field, contributing to their professional development journey as future leaders in the industry.
  • Championed change management initiatives throughout the company, enabling smoother transitions during periods of growth or restructuring.
  • Evaluated HR policies and procedures regularly, making recommendations for continuous improvement opportunities.
  • Spearheaded diversity and inclusion strategies, resulting in a more inclusive workplace culture.
  • Coordinated employee benefits programs, increasing overall satisfaction levels among staff members.
  • Implemented succession planning processes, preparing the organization for future leadership transitions.
  • Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.

Personnel Administrator

United States Marine Corps
03.1987 - 02.2000
  • Managed talent acquisition process, securing top candidates for key positions within the organization.
  • Implemented successful employee training programs, enhancing staff skills and performance levels.
  • Conducted thorough performance evaluations, providing constructive feedback for continuous improvement.
  • Maintained accurate personnel records in compliance with state and federal regulations, safeguarding employee privacy rights.
  • Developed strong workplace culture by fostering open communication and teamwork among employees.
  • Managed payroll processing, ensuring timely disbursement of salaries and accurate recordkeeping.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Oversaw benefits administration, effectively communicating information to employees about their options.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.

Table Games Dealer/Supervisor

Puerto Rico Tourism Company
11.1980 - 12.1987
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
  • Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
  • Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
  • Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
  • Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
  • Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
  • Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
  • Ensured game integrity through strict adherence to gaming policies and procedures.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Assisted players with placing bets, educating on game rules to increase understanding.
  • Trained new dealers in rules and operation of different games.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Worked with dealer team to run larger games such as craps and baccarat.

Education

Associate of Arts - Human Resources Management

American InterContinental University
Schaumburg, IL

Skills

  • Team Management
  • Budgeting expertise
  • Employee Scheduling
  • Promotions coordination
  • Table game operation
  • Exceptional leadership
  • Game knowledge
  • Leading employees
  • Training employees
  • Relationship Building

Languages

Spanish
Full Professional

Timeline

Senior Human Resources Manager

United States Army Reserve
12.2012 - 09.2021

DOD Executive Officer

DOD Department Of The Army
04.2000 - 12.2022

Personnel Administrator

United States Marine Corps
03.1987 - 02.2000

Table Games Dealer/Supervisor

Puerto Rico Tourism Company
11.1980 - 12.1987

Table Games Floor Supervisor

Associate of Arts - Human Resources Management

American InterContinental University

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Edward Lorenzo