Summary
Overview
Work History
Education
Skills
Certification
Quote
Work Availability
Affiliations
Software
Timeline
Hi, I’m

Edward Marah

Security Supervisor
Philadelphia,Pennsylvania
Edward Marah

Summary

Dedicated Security Supervisor skilled in providing exceptional security monitoring, and knowledge of surveillance protocols and CCTV equipment.

Focused and detail-oriented with a proven history of mitigating risks and utilizing reasoned decision-making in high-pressure situations.

Watchful Security Supervisor committed to maximizing facility security and minimizing risks.

Monitors facilities with the safety of visitors and staff in mind. Led team of security professionals to protect facilities and guests.

Coordinated Security Supervisor with 14 years of experience, 3 of which was as a Control Room Manager providing exceptional security detail and supervision for highly valuable corporate assets.

Diligent and collaborative facilitator of a comprehensive security system with expertly trained personnel and deliberate preventive measures.

An exceptional provider of practical on-the-job training for new and sustaining security personnel.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

23
years of professional experience
1
Certification

Work History

Allied Universal Security Services

Security Supervisor
08.2021 - Current

Job overview

  • Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
  • Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
  • Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
  • Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
  • Ensured compliance with all relevant regulations and industry best practices through continuous research and professional development opportunities.
  • Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
  • Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.

G4S Secure Solutions USA

Bank Protection Officer
09.2014 - 08.2021

Job overview

  • Enhanced bank security by conducting thorough daily inspections of premises and reporting any potential threats or vulnerabilities.
  • Reduced risk of theft and fraud by meticulously monitoring surveillance cameras and promptly responding to suspicious activities.
  • Improved customer safety by swiftly addressing concerns and providing appropriate assistance during emergency situations.
  • Ensured smooth operations by collaborating with bank staff on security protocols and procedures, maintaining a secure environment for all personnel.
  • Fostered positive relationships with local law enforcement agencies, facilitating open communication channels to improve overall bank protection efforts.
  • Increased efficiency through regular maintenance checks on security equipment, ensuring optimal functionality at all times.
  • Prevented unauthorized access to sensitive areas by diligently managing key control systems and tracking movement within the bank facility.
  • Supported training initiatives for new bank protection officers, sharing expertise to enhance team performance levels.
  • Demonstrated strong decision-making skills in high-pressure situations, mitigating potential risks while prioritizing public safety concerns.
  • Minimized financial losses due to robbery attempts by closely adhering to established cash-handling guidelines when assisting tellers during transactions.
  • Enhanced overall bank protection by participating in regular team meetings, sharing insights and collaborating on best practices for maintaining a secure environment.
  • Maintained professionalism and confidentiality when handling sensitive information relating to both customers and fellow bank employees.
  • Improved response times during emergency situations by establishing clear communication channels between all levels of bank staff and external security partners.
  • Detected, investigated and reported hazardous workplace incidents and issues.
  • Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
  • Responded quickly to emergencies to assess and deflect issues.
  • Secured premises and personnel by patrolling the property and monitoring surveillance equipment.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Examined doors, windows, and gates to verify security.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain the security of premises.
  • Wrote detailed reports of all security breaches and investigations.

DIRECTV - Private Contractor

Sales Representative
11.2013 - 09.2014

Job overview

  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Negotiated contracts to secure long-term business relationships and favorable pricing for clients.
  • Attended trade shows to represent company products, generate leads, and network with potential clients.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.

G4S Secure Solutions

Control Room Manager
05.2010 - 11.2013

Job overview

  • Enhanced control room efficiency by implementing streamlined processes and procedures.
  • Reduced response times for emergency situations with effective communication protocols.
  • Managed control room operations, ensuring smooth coordination of team members and resources.
  • Optimized system performance through regular equipment maintenance and upgrades.
  • Increased situational awareness with comprehensive monitoring of facility conditions and security measures.
  • Developed staff competency by providing ongoing training and support in control room operations.
  • Evaluated employee performance, implementing improvement plans where necessary to maintain high standards of service delivery.
  • Assisted in the development of safety protocols, contributing to a safer work environment for all employees.
  • Maintained accurate records of control room activities, aiding in regulatory compliance efforts and internal audits.
  • Conducted regular risk assessments, identifying potential hazards and initiating preventive actions to mitigate risks effectively.
  • Executed successful emergency drills, enhancing staff preparedness for real-life situations requiring rapid response times.
  • Coordinated with external agencies such as law enforcement and emergency responders when required, ensuring seamless cooperation during critical incidents.
  • Established clear lines of communication within the team, fostering a positive work environment that encouraged collaboration and teamwork among colleagues.
  • Adhered to strict quality control standards, consistently delivering reliable services while maintaining the highest levels of professionalism.
  • Oversaw scheduling for staffing purposes while balancing budgetary constraints with operational demands.
  • Performed surveillance tests, gathered data, and input information into an internal database for further review and permanent recordkeeping.

Family Business

Groceries Store Manger
12.2008 - 05.2010

Job overview

  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive client relationships.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point-of-sale opening and closing procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Sierra Leone Telecommunication Company (SierraTel)

Telephone Technician
02.2001 - 12.2008

Job overview

  • Improved customer satisfaction by promptly addressing telephone system issues and providing effective solutions.
  • Enhanced system reliability by performing routine maintenance on telephone equipment and infrastructure.
  • Reduced downtime for clients by efficiently diagnosing and repairing faults in telephone systems.
  • Streamlined communication networks by installing and configuring new telephone systems to meet client needs.
  • Collaborated with team members to complete large-scale installation projects within tight deadlines.
  • Ensured optimal performance of telephone systems by conducting regular testing and troubleshooting procedures.
  • Maintained accurate records of work performed, parts used, and time spent on each job for seamless billing processes.
  • Continuously updated technical knowledge through ongoing training courses, staying current with industry developments.
  • Supported colleagues in resolving complex issues, drawing on extensive experience as a Telephone Technician.
  • Collaborated closely with other technicians during major projects, leveraging collective expertise for successful outcomes.
  • Exceeded company performance metrics through consistent delivery of high-quality services within established timelines.
  • Established strong relationships with customers through clear communication and a commitment to resolving any concerns they may have about their telephone systems.
  • Installed and configured new devices and system components.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Responded to service requests during and after business hours.
  • Performed preventive maintenance of telecommunications equipment.
  • Read blueprints and schematics to correctly place equipment.
  • Coordinated installation of new users and relocations of existing users.

Education

Villanova University
Villanova, PA

Bachelor of Science from Public Administration
06.2025

University Overview

  • Dean's List - Summer 2023

Community College of Philadelphia
Philadelphia, PA

Associate of Arts from Liberal Arts And Sciences
06.2023

University Overview

  • High Honors

Breslin Learning Center
Philadelphia, PA

GED
06.2018

University Overview

Institute of Commercial Management (ICM)
London

Diploma from Business Administration And Business Communication
05.2001

University Overview

St. Edward's Secondary School
Freetown, Sierra Leone (West Africa)

High School Diploma
06.1997

University Overview

Skills

  • Fluent in English, Krio
  • Interrogation Techniques
  • Site Visits
  • Security screening
  • Operations Management
  • Skilled in conflict resolution
  • CCTV experience
  • Interviews and interrogations
  • Security team management
  • Access systems and patrol
  • Personnel Supervision
  • Security personnel training
  • Crisis Management
  • Regulatory Compliance
  • Crime Prevention
  • Loss prevention expertise
  • Threat Assessment
  • Risk Analysis
  • Access Control
  • Law Enforcement Collaboration
  • Employee Relations
  • Dispatch
  • Emergency Response
  • Staff hiring
  • Team Leadership
  • Daily incident reporting
  • Safety and security procedures
  • Performance Assessment
  • Surveillance
  • CCTV Monitoring
  • Employee performance evaluation
  • Incident Investigation
  • Safety and security regulations
  • Patrol operations
  • Microsoft Office
  • Security Regulations
  • Security Reporting
  • CCTV Surveillance
  • Facility Patrols
  • Investigative procedures
  • Staffing and scheduling
  • Report Analysis

Certification

  • Several Security Certifications, Including "Chosen by Peers as Manager of the Year 2012."

Quote

I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Availability
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Affiliations

Affiliations
  • National Society of Collegiate Scholars (NSCS)

Software

Windows, Word, Excel, Access and PowerPoint Presentation

Timeline

Security Supervisor
Allied Universal Security Services
08.2021 - Current
Bank Protection Officer
G4S Secure Solutions USA
09.2014 - 08.2021
Sales Representative
DIRECTV - Private Contractor
11.2013 - 09.2014
Control Room Manager
G4S Secure Solutions
05.2010 - 11.2013
Groceries Store Manger
Family Business
12.2008 - 05.2010
Telephone Technician
Sierra Leone Telecommunication Company (SierraTel)
02.2001 - 12.2008
Villanova University
Bachelor of Science from Public Administration
Community College of Philadelphia
Associate of Arts from Liberal Arts And Sciences
Breslin Learning Center
GED
Institute of Commercial Management (ICM)
Diploma from Business Administration And Business Communication
St. Edward's Secondary School
High School Diploma

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Edward MarahSecurity Supervisor