Edward March
Auburn,Georgia
Summary
Seasoned Operations Manager with a proven track record at Intvity, adept in enhancing productivity and customer satisfaction through strategic planning and quality assurance. Excelled in performance monitoring and employee relations, boosting team efficiency and operational excellence. Skilled in Microsoft Office and adept at fostering client relationships, ensuring a seamless blend of technical proficiency and interpersonal acumen.
Overview
28
28
years of professional experience
Work History
Operations Manager
Intvity
Syracuse, NY
08.2010 - 11.2023
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Prepared staff work schedules and assigned team members to specific duties.
- Planned delivery routing, team workflows, and promotional initiatives.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Addressed customer concerns with suitable solutions.
- Formed and sustained strategic relationships with clients.
- Measured and reviewed performance via KPIs and metrics.
Furniture Installer/Supervisor
Intivity
Syracuse/Albany, New York
10.1995 - 08.2010
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Lifted heavy objects with proper lifting techniques using team members when needed.
- Used ladders and lifts safely when necessary during installation process.
- Prepared new facilities for office moves and setups by placing desks and chairs in specified areas.
- Communicated with customers about their expectations and requirements for the job.
- Delivered furniture to customer location in a timely manner.
- Organized inventory of shop tools and repaired materials for easy accessibility.
- Inspected finished product for accuracy before leaving job site.
- Troubleshot any problems that occurred during the installation process.
- Loaded and unloaded trucks from dock using ramps and lift gates.
- Checked measurements twice before drilling holes into walls or other surfaces.
- Performed minor and complex repairs of furniture pieces, complying with corporate guidelines.
- Completed timesheets, bills of labor, tick sheets and inventories.
- Worked effectively in team environments to make the workplace more productive.
- Promoted worksite safety by explaining and enforcing OSHA requirements.
Education
High School Diploma -
Oneida High School
Oneida, NY06-1987
Skills
- Performance reporting
- Incidents management
- Health and safety compliance
- Marketing
- Production
- Performance monitoring
- Budgeting and cost control
- Employee relations and conflict resolution
- Microsoft office suite expert
- Supply chain management
- Procurement management
- P&L management
- MS office
- Distribution center management
- Project leadership
- Warehouse operations
Timeline
Operations Manager
Intvity
08.2010 - 11.2023
Furniture Installer/Supervisor
Intivity
10.1995 - 08.2010
High School Diploma -
Oneida High School
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