Edward Marsh
Flint
Summary
Dynamic business owner with proven success at Edible Arrangements, excelling in financial management and customer relationship building. Enhanced brand awareness through innovative marketing strategies, achieving significant growth. Skilled in team leadership and employee training, fostering a collaborative workplace culture that drives performance and client retention.
Overview
39
39
years of professional experience
Work History
Owner
Edible Arrangements
04.2013 - 12.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Expanded business into new markets, cond
- Interacted well with customers to build connections and nurture relationships.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Building Repair and Equipment Operator
Flint Community Schools
09.1985 - 06.2012
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Drove vehicles to and from work sites and maintained clean driving record.
- Contributed to project completion, skillfully operating various heavy machinery such as excavators, bulldozers, and loaders.
- Used forklifts, hand trucks, scissor lifts, and other equipment to move materials around work sites and organized according to need.
- Participated in regular safety meetings to reinforce best practices within the team and ensure a hazard-free workplace.
- Maintained strict adherence to safety and quality standards while operating equipment in dynamic environmental conditions.
- Collaborated with team members to optimize work processes, streamlining operations for increased efficiency.
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Operated commercial vehicle to transport equipment and job-specific machinery to and from job sites.
- Reduced downtime by conducting pre-use inspections and addressing potential issues proactively.
- Supported site supervisors by providing timely feedback on machine performance, identifying areas for improvement or repair needs.
- Assisted with safe materials transport between work sites to reduce downtime.
Education
High School Diploma -
Charles Stewart Mott Community College
Flint, MI05-1978
Skills
- Financial management
- Customer relationship management
- Business operations
- Marketing strategy
- Employee training
- Team leadership
- Labor scheduling
- Inventory control
- Client retention
- Performance evaluation
- Customer relations
- Small business operations
- Verbal and written communication
- Staff management
- Staff hiring
Timeline
Owner
Edible Arrangements
04.2013 - 12.2024
Building Repair and Equipment Operator
Flint Community Schools
09.1985 - 06.2012
High School Diploma -
Charles Stewart Mott Community College
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