Edward Martinbor

At Suncoast Community Health Centers Inc, I served as the Chief Information Officer, contributing to the executive management team by spearheading strategic initiatives. In this role, I assumed the responsibility of the HIPAA Security Officer, actively shaping and implementing privacy and security policies presented annually to the board of directors. Leading a team of six IT professionals, I oversaw diverse roles including systems engineering, network engineering, data analysis, and technical support. My leadership extended to managing vendor relationships encompassing hardware, software, telecommunications, and low voltage systems, such as fire alarm systems. A pivotal achievement during my tenure involved optimizing our telecommunication systems for efficiency and cost-effectiveness. I successfully transitioned from outdated MPLS connections to a robust Cisco Meraki infrastructure, leveraging multiple internet connections while ensuring network redundancy. This initiative resulted in substantial savings for the organization. Moreover, I instituted a comprehensive hardware lifecycle plan and implemented systems to monitor vaccine storage, enabling real-time alerts for temperature variations. Additionally, I orchestrated the seamless migration of Electronic Health Records from internal data centers to the cloud. Simultaneously, I facilitated the transition of internal operations to the Azure cloud, leveraging a hybrid network approach for Office 365 integration. In summary, my tenure at Suncoast Community Health Centers Inc was marked by strategic leadership, operational excellence, and technological innovation, driving tangible benefits for the organization's vision. mission and objectives.

As the Owner and Systems Engineer at EJM Solutions, I spearheaded technical support operations, troubleshooting hardware and software issues for our clientele. I adeptly addressed various network challenges, ensuring seamless functionality for our clients. Additionally, I played a pivotal role in onboarding new products and services, guiding customers through setup processes. My collaborative approach extended to working closely with clients to establish clear and achievable goals, fostering success-oriented partnerships. Within network infrastructure deployment, I expertly installed and configured components like routers, switches, and firewalls, tailored to meet client specifications. A commitment to service excellence led me to implement strategies aimed at meeting service level agreements, consistently exceeding customer expectations. Whether through phone or online chat, I resolved inquiries promptly, maintaining high levels of customer satisfaction.