Edward Martinez
Las Vegas,NV
Summary
Proven to enhance client satisfaction and loyalty, particularly at The Cromwell and The Palms Las Vegas Hotel & Casino, by leveraging exceptional customer service and memory retention skills. Expert in navigating high-stress situations with professionalism, ensuring safety and comfort in every interaction. Adept at fostering teamwork, significantly improving the guest and team experience. Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Skilled in anticipating guest needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
32
32
years of professional experience
Work History
Chauffeur
Uber And Lyft
07.2023 - Current
- Enhanced client satisfaction by providing punctual, reliable transportation services and maintaining a professional demeanor.
- Ensured passenger safety by adhering to traffic laws and regulations at all times.
- Maintained excellent vehicle cleanliness, both interior and exterior, for optimal client comfort.
- Contributed to the company''s positive reputation by consistently maintaining a high level of professionalism, discretion, and attention to detail in all aspects of chauffeuring services.
Table Games Dealer
Green Valley Ranch Resort Spa & Casino
06.2022 - 07.2023
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Table Games Dealer
The Cromwell Las Vegas Hotel & Casino
04.2014 - 04.2022
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Learned and followed company procedures to maintain consistency and standards.
Table Games Dealer
The Palms Hotel and Casino
10.2001 - 04.2014
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
Bartender/Server
The Rusty Pelican
06.1992 - 09.2000
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
High School Diploma -
Monta Vista High School
Spring Valley, CA06.1991
Skills
- Safe Driving
- Punctuality
- Professional manner
- Excellent customer service
- Money Handling Expertise
- Understanding of gaming regulations
- Memory retention
- Time Management
- Multitasking
- Liquor, beer, and wine knowledge
- Team player attitude
- Engaging personality
Timeline
Chauffeur
Uber And Lyft
07.2023 - Current
Table Games Dealer
Green Valley Ranch Resort Spa & Casino
06.2022 - 07.2023
Table Games Dealer
The Cromwell Las Vegas Hotel & Casino
04.2014 - 04.2022
Table Games Dealer
The Palms Hotel and Casino
10.2001 - 04.2014
Bartender/Server
The Rusty Pelican
06.1992 - 09.2000
High School Diploma -
Monta Vista High School
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