Seasoned Operations Team Lead with background in streamlining processes to increase efficiency and productivity. Strengths lie in fostering team collaboration, implementing operational strategies, and introducing process improvements. Proven ability to lead teams towards the achievement of business goals while adhering to company standards and regulations. Committed to driving growth through effective management techniques and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Finance Operations Team Lead
Broadridge Corporate Issuer Solutions
Newark, NJ
09.2019 - 04.2024
Managed and trained five associates while providing support in the finance process
Contributed to monthly financial process by compiling, reviewing and assisting in revenue/expense booking, while analyzing and addressing unreconciled items in a timely manner
Gathered, reported and remitted NRA, FATCA and Backup withholding to the IRS on a semiweekly basis
Managed incoming and outgoing funds while performing variance analysis to verify proper allocation and processing of funds
Collaborate with Wells Fargo and US Bank support teams to investigate potentially fraudulent activities and promptly report findings to management
Conduct daily cash reconciliations for fiduciary accounts to ensure accuracy and integrity of financial records
Prepare and deliver specific information for internal and external audit requests
Streamlined the financial reporting process by implementing, test, troubleshooting Qlik automation in resulting in 100% accuracy and saving three hours on a daily
Dividends and Tax Associate
Broadridge Corporate Issuer Solutions
Jersey City, NJ
01.2012 - 09.2019
Receive and evaluate stock and cash dividend announcements for upcoming payments
Handling the execution of timely and accurate processing of shareholder transactions including cash dividends, stock dividends, interest payments, ACH statements and tax reporting
Fulfilling month end billing for dividend paying clients
Deliver weekly and monthly reporting to upper management
Coordinate the mailing of 1099s for each issue’s shareholders during tax season
Communicate with DTCC, relationship managers and other internal operational departments
Produced and continuously updated the BCIS dividends processing manual
Organize meetings with internal departments to discuss and resolve any current or potential problems that may occur
Implementing the conversion of all paper dividend packets into electronic dividend packets
Provide training for current and new relationship managers on the dividend process.
Dividends Associate
Ridge Clearing & Outsourcing Solutions, Inc. /Broadridge Corporate Issuer Solutions/Dividends
Jersey City, NJ
03.2008 - 01.2012
Provide conversion support to current and future outsourcing clients; train new employees and evaluate their progress
Review general ledger and reconcile any out of balances for cash dividends, stock dividends, bond principal and interest
Balance Repo tracking and interim adjustments as well as review, research and resolve any aging items
Monitor and ensure that redemptions as well as full and partial calls are paid out on payable date
Creating daily function lists for various clients as well as meeting service level requirements
Resolve firm out of balances and handle all email and telephone inquiries in a timely fashion
Clean up suspense account items and review projection reports to ensure the accurate payment of principal, interest and redemption monies to customers as well as cash dividends
Research, gather and input month and year end statistics in a departmental database for management to evaluate progress
Act as a transfer agent when processing BCIS dividend related issues.
Fixed Income Senior Specialist
Merrill Lynch/Corporate Actions
Jersey City, NJ
10.2004 - 03.2005
Facilitate pay date distribution and receipt of interest to/from clients and brokers
Reconcile GSI and client accounts to activity sheets on a daily basis
Support the open receivables collection process for GSI Treasury and MBS
Process files adjustments as well as verify its accuracy and monitor the MBS Fail Tracking Service
Update daily and weekly open debit and credit reports for the Fixed Income, Equity, and Stock Loan Departments.
Primerbroker Relationship Manager
T.D. Waterhouse/Institutional Services
Jersey City, NJ
02.2002 - 10.2004
Liaison for Investment Advisors, internal and external Executing Broker Dealers
Full charge in the opening of Prime Broker Accounts and audit the necessary paper work needed for opening such accounts
Carry out Prime Broker and Trade Away trades and follow up on the settlement of these trades in a time efficient manner
Research and correct trade break; train current and new associates
Monitor all Prime Broker and Trade away trades placed by associates in an accurate and correct manner
Created user manual on proper policies and procedures and process daily wrap fees
Coding accounts for the addition and removal of dividend reinvestment requests.
Corporate Actions Associate
T.D. Waterhouse/Corporate Actions
New York, NY
08.2001 - 02.2002
Place instructions for tender offers, reorganizations, warrants and rights on behalf of clients
Provide information on dividends, stock splits, spin-offs, option, mergers and acquisitions
Research capital histories and handle overflow of ESOP and restricted stock
Train new employees on the ADP system.
Education
Forensic Psychology -
John Jay College of Criminal Justice
New York, NY
01-1995
Skills
Finance Operations
Revenue/Expense Booking
Variance Analysis
Cash Reconciliations
Financial Reporting
Training
Dividends and Tax Processing
Shareholder Transactions
Communication
Process Improvement
Conversion Support
General Ledger Reconciliation
Service Level Requirements
Suspense Account Management
Database Management
Transfer Agent
Fixed Income Distribution
Open Receivables Collection
File Adjustments
Debit and Credit Reporting
Prime Broker Relationship Management
Account Opening
Trade Execution and Settlement
Trade Break Correction
User Manual Creation
ADP System Training
Programs
Working knowledge of ADP session
E-Trade Citrix
Bloomberg
Remedy
Cold
PostEdge
Impact
DTC
Trans Star
SharePoint
Broadridge Dividends GUI system
Qlik
Microsoft Office
Timeline
Finance Operations Team Lead
Broadridge Corporate Issuer Solutions
09.2019 - 04.2024
Dividends and Tax Associate
Broadridge Corporate Issuer Solutions
01.2012 - 09.2019
Dividends Associate
Ridge Clearing & Outsourcing Solutions, Inc. /Broadridge Corporate Issuer Solutions/Dividends
03.2008 - 01.2012
Fixed Income Senior Specialist
Merrill Lynch/Corporate Actions
10.2004 - 03.2005
Primerbroker Relationship Manager
T.D. Waterhouse/Institutional Services
02.2002 - 10.2004
Corporate Actions Associate
T.D. Waterhouse/Corporate Actions
08.2001 - 02.2002
Forensic Psychology -
John Jay College of Criminal Justice
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