Edward Mccormick
Parkville,MD
Overview
14
14
years of professional experience
Work History
Warehouse Delivery Driver
Dollar General Stores
Parkville, MD
08.2019 - Current
- Followed all applicable traffic laws when operating company vehicles.
- Ensured that all orders were accurately filled and loaded onto the truck according to customer specifications.
- Resolved customer complaints promptly in a professional manner.
Desktop Software Support
AARP Foundation
Washington, DC
08.2014 - 12.2019
- Researched and implemented innovative approaches to improve customer experience with software products.
- Provided technical support to customers by troubleshooting and resolving software related issues.
- Developed and maintained customer relationships, ensuring customer satisfaction with product usage and performance.
- Applied effective time management techniques to meet tight deadlines.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
Warehouse Delivery Driver
Sleep Number Corporation
Jessup, Maryland
03.2010 - 10.2015
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Expedited deliveries to meet customer deadlines and requirements.
- Verified accuracy of all deliveries against order forms.
Education
Associate of Science - Information Technology
06-2000
Bachelor of Arts -
05-1996
Skills
- Defensive Driving
- GPS Navigation
- Loading and unloading
- Pallet Jack Operation
- Route Planning
- Safe Driving Practices
- Heavy Lifting
- Warehouse Safety
- Shipping and receiving
- Order Picking
Timeline
Warehouse Delivery Driver - Dollar General Stores
08.2019 - Current
Desktop Software Support - AARP Foundation
08.2014 - 12.2019
Warehouse Delivery Driver - Sleep Number Corporation
03.2010 - 10.2015
Computer Learning Centers - Associate of Science, Information Technology
Morgan State University - Bachelor of Arts,