Edward McCue

• Increased customer satisfaction by providing high-quality services and timely communication.
• Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Implemented effective financial management practices, improving cash flow and profitability.
• Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
• Improved safety standards by regularly reviewing protocols and implementing necessary updates.
• Managed day-to-day business operations.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Performed all aspects of labor, driving, hauling, working with various tools and equipment

• Enhanced community safety by conducting thorough building inspections and identifying potential fire hazards.
• Performed all aspects of firefighting, including driving and pumping and EMS
• Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
• Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
• Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
• Educated the local community on fire safety practices through presentations at schools, businesses, and other public venues.
• Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
• Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
• Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
• Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.

• Enhanced overall sewer system efficiency by performing regular inspections and maintenance.
• Reduced blockages and overflows by promptly addressing reported issues and conducting thorough investigations.
• Ensured safe working conditions for team members with adherence to safety protocols and proper use of equipment.
• Minimized environmental impact through timely identification and repair of leaks or damaged pipes.
• Under general supervision I performed a wide variety of sewer maintenance tasks which include emergency response, inspections, repair, maintenance, identifying needed repairs, and generating work orders; use of heavy equipment machinery, and computer use; observes and follows regulations and safety practices, and contacts the public in connection with sewer activities. Performs related duties as required.
• Responding to service calls requesting maintenance of the sewer system directly and from 311 via (Computerized Maintenance Management System (CMMS))
• Investigating and resolving complaints and issues relating to sewer maintenance work.
• Inspecting sewer lines and grading defects by walking sewer lines or using high-definition closed circuit television cameras.
• Identifying and marking dig-up locations.
• Reading and interpreting paper and electronic sewer maps in order to determine flow, plan repairs, etc.
• Observing personal safety practices; ensuring that safety regulations are observed by service crews.
• Performing excavations using hand tools and heavy power tools such as air hammers and air compressors.
• Cleaning sewer structures using either hand tools and or hydraulic methods (e.g., combined sewer cleaners, etc.);
• Planning, organizing and leading field crews, when required.
• Ensuring all street openings are properly barricaded and in safe condition.
• Contacting and communicating with the general public in connection with sewer maintenance work.
• Preparing daily work and time reports.
• Using a computer to enter data and compile reports in Maximo and CCTV software such as Pipelogix
• Performing work order quality assurance; documenting sewer maintenance activities.
• Responding to, mitigating, and reporting Sewer Spills in both the separated and combined sewer systems per State and local requirements and regulations.

• Increased production efficiency by streamlining processes and implementing time-saving strategies.
• Reduced workplace accidents with thorough safety training and regular equipment maintenance.
• Improved team morale and productivity through effective communication and active listening skills.

1. Cleans main and side sewers, manholes, catch basins, grates, sumps and other miscellaneous sewer structures; cleans channels and tanks in sewer treatment plants and pump stations as required.

2. Inspects the sewer system for condition and maintenance requirements, locates breaks and failures within the sewer system manually, with televised inspection equipment and/or with dye tests.

3. Loads dirt collected from sewer onto trucks; wets down trenches and builds dams in sewer lines to divert flow during maintenance operations.

4. Cuts, fits and installs hydraulic, wood and metal shoring to OSHA standards for trench excavation; removes such shoring for re-use on completion of sewer repair work.

5. Performs installation of new sewer pipe sections; assures that all barricades, flags and lights are properly installed around excavations.

6. Assures all street openings are properly barricaded and in safe condition when work is not in progress. Contacts residents regarding sewer system problems and/or maintenance work.

7. Operates air compressors, air hammers, jackhammers and other mechanical equipment in the excavating and backfilling of trenches; operates manual and power equipment in cleaning sewers and other sewer structures. Performs heavy manual labor including lifting and carrying up to 100-pound bags of sand and concrete.

8. Documents and keeps routine records and reports of maintenance and repair activities.

9. Responds to service calls requesting maintenance of the sewer system, and may drive trucks to transport workers and small equipment.

10. Performs other job duties related to sewer maintanance and repair