Edward McPhie
SEBASTIAN,FL
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
30
30
years of professional experience
Work History
Service Manager
Doug Smith Autoplex
02.2015 - 10.2022
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Parts Manager
Arrigo Chrysler Dodge Jeep Ram
03.2009 - 12.2014
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Parts Manager
Charlie's Dodge Isuzu Mitsubishi
05.1992 - 11.2008
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Provided timely, insightful and accurate reports to upper management.
Education
GED -
Granger High School
West Valley City, UT06.1982
Skills
- Technical Support
- Quality Control
- Time Management
- Task Delegation
Timeline
Service Manager
Doug Smith Autoplex
02.2015 - 10.2022
Parts Manager
Arrigo Chrysler Dodge Jeep Ram
03.2009 - 12.2014
Parts Manager
Charlie's Dodge Isuzu Mitsubishi
05.1992 - 11.2008
GED -
Granger High School
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