Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Edward Medina

Horizon,TX

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

13
13
years of professional experience

Work History

Assistant Manager

Ribhut East
El Paso, TX
01.2018 - Current
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling and inventory control.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Assisted with kitchen preparation during peak times as needed.

Service Manager

Grimaldis
El Paso, TX
01.2016 - 01.2018
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Resolved customer complaints in a timely manner.
  • Managed service staff to ensure customer satisfaction and compliance with company policies.

Service Professional

Olive Garden
El Paso, TX
01.2013 - 01.2016
  • Provided friendly and efficient customer service, including greeting customers upon arrival and handling inquiries.
  • Operated cash registers accurately to ensure proper accounting of sales transactions.
  • Built relationships with customers by providing knowledgeable and courteous assistance.

Certified Training Store Leader

Olive Garden
El Paso, Tex
01.2011 - 01.2013
  • Provided coaching, feedback, and guidance to team members to ensure customer service standards were met.
  • Identified opportunities for improvement in training methods and communicated them to management.
  • Conducted regular performance reviews with employees to identify areas of improvement and set goals accordingly.

Education

Some College (No Degree) - Engineering Mechanics

The University of Texas At El Paso
El Paso, TX

Skills

  • Product and Service Knowledge
  • Employee Scheduling
  • Staff Development
  • Staff Management
  • Customer Relationship Management (CRM)
  • Customer Relations
  • Money Handling
  • Staff Supervision
  • Consulting
  • Team Motivation
  • Schedule Oversight
  • Orientation and Training

Languages

English
Professional
Spanish
Limited
German
Elementary

References

References available upon request.

Timeline

Assistant Manager

Ribhut East
01.2018 - Current

Service Manager

Grimaldis
01.2016 - 01.2018

Service Professional

Olive Garden
01.2013 - 01.2016

Certified Training Store Leader

Olive Garden
01.2011 - 01.2013

Some College (No Degree) - Engineering Mechanics

The University of Texas At El Paso

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Edward Medina