Edward Meier
West Mifflin,PA
Summary
Dynamic Account Manager with a proven track record at Allied Universal Security Services, excelling in client relationship management and customer engagement. Enhanced client satisfaction through proactive communication and problem resolution, achieving high retention rates. Skilled in team collaboration and implementing best practices, driving productivity and fostering a culture of excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
08.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Improved overall team productivity by implementing best practices in organization and time management.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
Regional Manager
Securitas Security Services USA
03.2020 - 07.2022
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for 8 locations.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Director of Security
Securitas Security Services USA
01.2016 - 2020
- Established strong communication channels between departments on matters related to safety and security concerns, fostering collaboration among stakeholders.
- Constructed incident-reporting mechanisms for staff members which streamlined information flow during emergencies or crisis situations.
- Reviewed existing policies and procedures to identify areas for improvement, streamlining processes without sacrificing effectiveness or compliance standards.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Implemented cutting-edge surveillance technology to enhance monitoring capabilities and deter potential threats.
- Trained staff in security awareness and protocols, cultivating a culture of vigilance within the organization.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Worked closely with HR to develop background check procedures, minimizing the risk of hiring employees with questionable backgrounds.
- Collaborated with law enforcement agencies to maintain a secure environment and strengthen community relations.
- Conducted thorough investigations into security breaches, identifying root causes and implementing corrective actions.
- Managed a team of security professionals, providing guidance and ensuring adherence to industry standards.
Director of Safety and Security
Chesley Brown International
01.2012 - 01.2016
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Developed and executed security protocols for enhanced facility protection and minimized risk exposure.
- Conducted thorough investigations into security breaches, determining root causes, and implementing corrective actions to prevent recurrence.
- Managed vendor relationships effectively to procure necessary equipment, tools, and services at competitive pricing without compromising quality or safety standards.
- Improved employee safety by implementing comprehensive training programs and conducting regular safety audits.
- Increased employee participation in safety initiatives by creating an incentive program that recognized individual contributions to a safer workplace.
- Conducted regular security audits and drills, ensuring preparedness for potential emergency situations and maintaining a well-trained workforce.
- Implemented advanced technology solutions such as access control systems and video surveillance equipment for improved monitoring capabilities across facilities.
- Managed security personnel effectively to ensure consistent enforcement of policies and procedures, resulting in reduced incidents of theft or vandalism.
- Reduced workplace accidents by fostering a culture of safety awareness through ongoing communication and education initiatives.
Security Supervisor
Cauley Detective Agency
01.2001 - 01.2012
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Developed and implemented strategies to prevent and respond to security incidents.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Education
No Degree - Homeland Security
Community College of Allegheny County
Pittsburgh, PA03-2018
High School Diploma -
Perry Traditional Academy
Pittsburgh, PA05-1988
Certificate of Completion - Law Enforcement
U.S Army Military Police Academy
Ft. McClellan, Alabama11-1988
Skills
- Client account management
- Customer engagement
- Teamwork and collaboration
- Customer relationship management
- Customer service
- Customer relationships
- Goal oriented
- Relationship building and management
Accomplishments
- Supervised team of 19 staff members.
- Implemented and resolved safety issues which led to low employee injuries.
- Achieved high retention rates through effectively communication with both staff and clients.
- Used Microsoft Excel to develop tracking spreadsheets for various topics.
- Very proficient with all aspects of Microsoft office.
- Excellent communication and customer service skills.
Certification
- Law Enforcement Training - U.S. Army Military Police Academy
- Various course completions from Homeland Security - Community College of Allegheny County
- First Aid / CPR / AED
Languages
English
Full Professional
Timeline
Account Manager
Allied Universal Security Services
08.2022 - Current
Regional Manager
Securitas Security Services USA
03.2020 - 07.2022
Director of Security
Securitas Security Services USA
01.2016 - 2020
Director of Safety and Security
Chesley Brown International
01.2012 - 01.2016
Security Supervisor
Cauley Detective Agency
01.2001 - 01.2012
No Degree - Homeland Security
Community College of Allegheny County
High School Diploma -
Perry Traditional Academy
Certificate of Completion - Law Enforcement
U.S Army Military Police Academy
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