Edward Meras
Gilroy,California
Summary
Dynamic, customer-focused, and technically versatile IT professional with hands-on experience in web development, network configurations, operating systems, and multimedia hardware troubleshooting. Proven ability to bridge the gap between technical issues and user needs, demonstrated through successful freelance consulting and supervisory experience. Actively training for the CompTIA A+ certification to solidify advanced help desk, networking, and security concepts. Eager to bring exceptional troubleshooting skills and strong customer empathy to an entry-level Help Desk or IT Support Specialist role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
FREELANCE WEB DEVELOPER / DESIGNER
San Jose, CA
01.2019 - 01.2020
- Technical Troubleshooting: Diagnosed and resolved website downtime, including hosting issues and DNS/network routing errors by renewing and configuring SSL/TLS certificates.
- Development & Design: Built custom, responsive website mockups and production-ready sites using HTML, CSS, JavaScript, and VS Code.
- Multimedia Integration: Converted and optimized various multimedia assets (.jpeg, .png, .gif, .mp3, .mp4, .midi) to ensure cross-browser compatibility and rapid page load speeds.
- Client Management: Acted as a continuous technical point of contact, taking client feedback, translating non-technical requests into functional features, and resolving live bugs promptly.
FREELANCE MUSIC COMPOSER, PRODUCER & SOUND ENGINEER
San Jose, CA
01.2020 - Current
- Hardware Deployment: Installed, wired, and configured multimedia systems, hardware interfaces, studio microphones, and studio monitoring systems.
- System Diagnostics: Performed regular physical and software-based troubleshooting, diagnostics, and minor repairs on specialized multimedia equipment to prevent session latency or downtime.
- Virtual Operations: Operated, managed, and troubleshot video and audio equipment to support remote client collaborations and audio conferencing via Zoom.
- Quality Assurance: Conducted exhaustive system soundchecks to assess physical and digital audio signals, adjusting hardware/software parameters to guarantee peak performance.
ROOFING LABORER
E&E Roof Repairs
San Jose, CA
01.2016 - Current
- Physical Troubleshooting: Analyzed structural vulnerabilities on-site to isolate problems and determine optimal, long-lasting repair methodologies.
- Client Relations: Provided hybrid support (on-site, phone, and virtual) to keep clients informed of project progress, ensuring high client satisfaction and strict alignment with safety contracts.
NIGHT CREW MANAGER
Safeway
San Jose, CA
04.2019 - 09.2019
- Data & Inventory Management: Utilized inventory management software to log, track, and monitor backroom stock, ensuring data integrity across internal systems.
- Incident Resolution: Spearheaded communications with third-party vendors and daytime management to resolve system issues and inventory discrepancies.
- Leadership & Support: Led daily team check-ins, delegated responsibilities, and trained junior team members on safety processes and operational workflows.
CASHIER
Safeway
San Jose, CA
03.2018 - 09.2019
- Customer Service Excellence: Handled fast-paced point-of-sale environments with extreme accuracy, receiving multiple client commendations for patient and polite support.
- Conflict Resolution: Served as a primary point of contact for resolving user complaints, successfully de-escalating tense situations through empathetic active listening.
Skills
- Operating Systems: Windows 10/11, macOS, iOS, Android
- Networking & Web: DNS configuration, SSL/TLS certificates, HTML5, CSS3, JavaScript, Netlify hosting, remote support tools (Zoom, Teams)
- Hardware & AV: Audio interfaces, mixer consoles, multimedia system deployment, component installation, hardware/software diagnostics, and minor electronics repair
- Software & Tools: VS Code, FL Studio, Digital Audio Workstations (DAWs), Microsoft Office Suite (Word, Excel, PowerPoint), Git/GitHub
Certification
- CompTIA A+ Certification - Candidate (In Progress)
Expected Completion: July, 2026
Core Focus: Hardware diagnostics, networking protocols (TCP/IP, DNS, DHCP), mobile device support, security best practices, and operating system troubleshooting (Windows, macOS, Linux).
Timeline
FREELANCE MUSIC COMPOSER, PRODUCER & SOUND ENGINEER
01.2020 - Current
NIGHT CREW MANAGER
Safeway
04.2019 - 09.2019
FREELANCE WEB DEVELOPER / DESIGNER
01.2019 - 01.2020
CASHIER
Safeway
03.2018 - 09.2019
ROOFING LABORER
E&E Roof Repairs
01.2016 - Current