Edward Miller
Baltimore,MD
Summary
Multi-tasking Horticultural Worker well-known for pitching in and tackling any task whether it involves plants or customer service. Exceptional skills in plant,tree care and landscaping. Pursuing a new role where an outstanding work ethic would be appreciated.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Horticultural Assistant
Baltimore City Recreation And Parks,Horticulture
Baltimore, MD
02.2000 - 12.2021
- Unloaded plants and nursery items from delivery trucks.
- Provided expert lawn care, mulching, aerating and trimming around walks, walls and flower beds.
- Applied mulch to garden beds for protection against weeds and unwanted growth.
- Mixed and sprayed fertilizers, herbicides and insecticides onto shrubs, trees and grass.
- Cultivated soil and added fertilizer, compost and amendments.
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
Sales Associate
Bentley's Luggage & Gifts
Towson, MD
09.1999 - 01.2000
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Developed, marketed and sold full range of products and support services.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
Horticultural Manager
Plantastic Ltd.
Baltimore, MD
08.1998 - 09.1999
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained grounds by trimming, weeding and general clean-up.
- Handled hedge, bush and shrub trimming.
- Planted bulbs, trees, bushes and flowers for residential and commercial clients.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Rearranged planting beds and flower gardens seasonally.
- Followed planned landscaping designs to determine placement of sod, sown grass, flowers and foliage.
- Cultivated soil and added fertilizer, compost and amendments.
- Developed lasting customer relationships and grew network over time.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Salea Associate/Annuals/Perennials Dept Head
Frank's Nursery And Crafts
Baltimore, MD
04.1996 - 05.1998
- Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Preserved accurate temperature levels within greenhouse to promote plant health.
- Unloaded plants and nursery items from delivery trucks.
- Maintained detailed records throughout research and development cycle using [Software].
- Carefully maintained plant health through watering and proper fertilization to minimize losses and waste.
- Assisted customers with finding requested plants and flowers.
- Educated employees and members of public on plant biology and health.
- Identified plant diseases and researched methods for mitigation.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Arts - Ornamental Horticulture
Baltimore County Community College
Dundalk, MD06.1993
High School Diploma -
Baltimore City College
Baltimore, MD 09.1988 - 06.1991
Skills
- Garden center knowledge
- Plant care and maintenance
- Heavy lifting
- Tractor safety and operation
- Groundskeeping equipment use
- Irrigation knowledge
- Agriculture equipment operation
- First Aid/CPR
- Customer Service
- Problem Solving
- Landscaping Design Review
Languages
Japanese
Limited Working
Timeline
Horticultural Assistant
Baltimore City Recreation And Parks,Horticulture
02.2000 - 12.2021
Sales Associate
Bentley's Luggage & Gifts
09.1999 - 01.2000
Horticultural Manager
Plantastic Ltd.
08.1998 - 09.1999
Salea Associate/Annuals/Perennials Dept Head
Frank's Nursery And Crafts
04.1996 - 05.1998
High School Diploma -
Baltimore City College
09.1988 - 06.1991
Associate of Arts - Ornamental Horticulture
Baltimore County Community College
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