Edward Milligan
Customer Care Advocate, RPhT
Deerfield Beach,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Customer Care Advocate, RPhT
Vitacare Prescription Services
01.2015 - Current
- Generated weekly and monthly reports to highlight customer service performance and measure milestones.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Maintained and managed customer files and databases.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Implemented and developed customer service training processes.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Reviewed and processed over 75 account orders per day.
Customer Service Specialist
Arriva Medical
05.2010 - 06.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Investigated and resolved customer inquiries and complaints quickly.
- Reviewed and processed over 50 accounts orders per day.
Education
No Degree - Nursing
Wagner College
Staten Island, NYSkills
- Senior Leadership Support
- Customer Relations
- Information Updates
- Training and Development
- Verifying Eligibility
- Client Satisfaction
- Verifying Coverage
- Microsoft Office
Timeline
Customer Care Advocate, RPhT
Vitacare Prescription Services
01.2015 - Current
Customer Service Specialist
Arriva Medical
05.2010 - 06.2014
No Degree - Nursing
Wagner College
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