Edward Moll
Marcellus
Summary
Versatile professional with 11 Years of experience in alarm monitoring. Experience with monitoring/data entry and proficiency in with SonIP over 2 and a half years. Member of US Coast Guard for 4 years. My strengths include the ability to learn and adapt to new situations quickly, my aptitude for building professional relationships, and my keen affinity for puzzle solving. I look forward to the opportunity to work as a member of the Eastern Security team.
Overview
15
15
years of professional experience
Work History
Sonitrol Data Entry Representative
Rapid Response Monitoring
08.2024 - Current
- Processed high volumes of data entry requests ensuring customer and dealer satisfaction
- Quickly became proficient in SonIP and related programs
- Provided reliable support during peak times or staff shortages, remaining flexible with scheduling to meet team demands
- Corrected data entry errors to ensure changes made to each account were accurate
Sonitrol Specialist
Rapid Response Monitoring
02.2023 - 08.2024
- Quickly adapted to the Sonitrol Specialist roll
- Offered to assist during periods of high activity
- Excellent attendance
- Excellent accuracy
- Excellent customer service
- Good productivity
- Absorbed the roll of tracking daily lunch/break schedule and schedule runs
Central Station Specialist
Rapid Response Monitoring
03.2015 - 02.2023
- Trained in all skillsets available to a main floor operator with the exception of Spanish speaking
- Excellent attendance
- Excellent accuracy
Coast Guardsman
United States Coast Gaurd
12.2010 - 01.2015
- Logged/Tracked/Delivered/Received thousands of rounds of ammunition each month
- Assisted in conducting multiple annual inspections for supported units
- Member of a LEO/Boarding team
- Member of a gun crew
- Put in charge of firearms safety personal qualification standards
- for crew mates as well as shooting range training
- Damage control qualifications in the event of a shipwide emergency
Education
Gunners Mate 'A' School
U.S. Coast Guard Training Center Yorktown
Yorktown, VA09-2013
High School Diploma -
Auburn High School
Auburn, NY07-2010
Skills
- Excellent customer/dealer service
- Aptitude for creating professional relationships
- Affinity for puzzle solving
- Ability/eagerness to learn and adapt quickly to new situations
- Works well with others in a team setting
- Attention to detail
- Dependable
- Easily able to follow instructions
Timeline
Sonitrol Data Entry Representative
Rapid Response Monitoring
08.2024 - Current
Sonitrol Specialist
Rapid Response Monitoring
02.2023 - 08.2024
Central Station Specialist
Rapid Response Monitoring
03.2015 - 02.2023
Coast Guardsman
United States Coast Gaurd
12.2010 - 01.2015
High School Diploma -
Auburn High School
Gunners Mate 'A' School
U.S. Coast Guard Training Center Yorktown