Summary
Work History
Education
Skills
Timeline
Generic

Edward Moore

Millen,GA

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment. Customer-oriented General Manager with 10+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.

Work History

General Manager

Popeyes
Waynesboro, GA
11/14/21 - Current
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Took a failing resteraunt and helped to turn it around to start making sales
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.

General Manager

The Orchards Mall
Benton Harbor, MI
02/12/14 - 06/30/20
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Supervised employees through planning, assignments, and direction.

Manager

Road Ranger
Lake Station, IL
03/11/05 - 11/14/09
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Education

Associate of Arts - Music

Lake Michigan College
Benton Harbor, MI
06-2015

Skills

  • Account Management
  • Quality Management
  • P&L Management
  • Workflow Planning
  • Loss Prevention
  • Business Administration
  • Contract Negotiations
  • Service Quality Improvement
  • Branding
  • Customer Relationship Management
  • Sales
  • Budgeting and Cost Control
  • Change Implementation
  • Team Oversight
  • Administrative Skills
  • Total Quality Management
  • Performance Improvements
  • Team Training and Development
  • Cost Reductions
  • Motivation

Timeline

General Manager

Popeyes
11/14/21 - Current

General Manager

The Orchards Mall
02/12/14 - 06/30/20

Manager

Road Ranger
03/11/05 - 11/14/09

Associate of Arts - Music

Lake Michigan College

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Edward Moore