Edward Morales
Rocky Hill,CT
Summary
Experienced customer service specialist skilled in conflict resolution and leading teams. Demonstrated success in improving customer satisfaction by implementing effective problem-solving strategies and maintaining proactive communication. Focused on delivering results and fostering positive customer experiences.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Crew Member Team Leader
Dunkin' Donuts
Hartford, Connecticut
08.2025 - Current
- Resolved customer complaints with empathy, ensuring timely support and positive customer experiences.
- Resolved customer complaints swiftly, enhancing customer satisfaction and fostering loyalty.
- Collaborated with team members to improve customer service quality and support team cohesion.
Takeout
Mama Luke's
Farmington, Connecticut
06.2025 - 08.2025
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master of Arts - Music Business
Capital Community College
Hartford, CT08-2026
Skills
- Customer service
- Team leadership
- Conflict resolution
- Team collaboration
- Customer feedback
- Upselling techniques
- Promotional tactics
- Project management
- Process improvement
- Decision-making
- Organizational skills
- Active listening
Languages
Spanish
Native/ Bilingual
Italian
Limited
Timeline
Crew Member Team Leader
Dunkin' Donuts
08.2025 - Current
Takeout
Mama Luke's
06.2025 - 08.2025
Master of Arts - Music Business
Capital Community College