Summary
Overview
Work History
Education
Skills
Nursery Operation
Timeline
Generic

Edward Morgan

Dallas,OR

Summary

Highly skilled professional with a proven track record in driving operational excellence. Demonstrates a proactive approach to problem-solving and building strong relationships, resulting in significant improvements. Aligns perfectly with the professionalism and results-oriented mindset that employers seek. Background in managing and maintaining facility operations, with a strong safety record and meticulous attention to detail. Methodical in approach to checking work and addressing concerns.

Overview

37
37
years of professional experience

Work History

Facilities Technician

Cobb EMC
07.2023 - Current
  • Worked quickly on emergency requests in order to minimize disruptions to operations.
  • Improved overall safety within the facility by identifying potential hazards and implementing corrective actions.
  • Inspected buildings, grounds, and equipment for unsafe or malfunctioning conditions.
  • Served as a liaison between management teams and external contractors during construction projects.
  • Sourced and obtained multiple quotes for parts and supplies per purchasing requirements.
  • Prepared documentation and drafted reports detailing completed maintenance activities and repairs.
  • Carried out building updates such as painting surfaces, replacing fixtures, and reorganizing rooms.
  • Enhanced facility efficiency by conducting regular maintenance checks and addressing issues promptly.

Owner

Morgan Home Services
06.2009 - 06.2023
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Provided exceptional after-sales support to build strong customer relationships and encourage repeat business.
  • Implemented cost-saving measures without compromising on product or service quality.
  • Enhanced team productivity by conducting regular training sessions and setting clear performance expectations.
  • Interacted well with customers to build connections and nurture relationships.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Project Manager

Power Clean and Construction
10.2005 - 06.2009
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
  • Streamlined procurement process for project materials, reducing wait times and avoiding potential delays.
  • Promoted innovation within project teams, encouraging exploration of new tools and methodologies to enhance project outcomes.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Welding Sales and Fabrication

Specialized Marine Welding
09.2004 - 10.2005
  • Developed strong rapport with customers, fostering loyalty and trust for sustained business growth.
  • Utilized persuasive communication skills to successfully negotiate deals and close contracts.
  • Worked closely with clients throughout the entire sales cycle, providing ongoing support, addressing concerns, and ensuring overall satisfaction with their experience.
  • Provided expert product knowledge, demonstrating the value proposition of offered services or products to prospective clients.
  • Delivered exceptional customer service, resulting in increased repeat business and client referrals.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Researched client requests to create best possible solutions for diverse needs.

Manager

Luhrs Corp (Yacht Manufacturing)
09.1987 - 09.2004
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved safety procedures to create safe working conditions for workers.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Education

High School Diploma -

Bradford High
Starke, FL
06-1979

Skills

  • Report Writing
  • Electrical Systems Maintenance
  • Equipment Installation
  • Preventive Maintenance
  • Mechanical Troubleshooting
  • Painting and patching
  • Welding Techniques
  • Plumbing Repairs
  • Plumbing knowledge
  • Equipment Assessment
  • Mechanical Maintenance
  • Power Tool Operation
  • Electrical Troubleshooting
  • Lighting Systems
  • Facility Condition Summary Reports
  • Quality Assurance

Nursery Operation

Training for Operating a commercial plant nursery. From Greenhouse setup and day to day operations.

Timeline

Facilities Technician

Cobb EMC
07.2023 - Current

Owner

Morgan Home Services
06.2009 - 06.2023

Project Manager

Power Clean and Construction
10.2005 - 06.2009

Welding Sales and Fabrication

Specialized Marine Welding
09.2004 - 10.2005

Manager

Luhrs Corp (Yacht Manufacturing)
09.1987 - 09.2004

High School Diploma -

Bradford High

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Edward Morgan