Edward Morgan
OKANA Resort & Indoor Waterpark
Oklahoma City,OK
10
years of professional experience
Dependable and observant individual with experience in maintaining safe, organized, and controlled environments. Able to stay alert, follow procedures, and respond appropriately in fast-paced or public settings. Strong communication skills, professional attitude, and commitment to safety and customer service and a hardworking individual.
Work History
Lifeguard
1 Year 1 Month- Provided immediate first aid and emergency response to patrons in distress, demonstrating quick decision-making skills.
- Monitored pool activities to ensure the safety of all patrons and prevent accidents.
- Conducted regular inspections of the swimming area to maintain cleanliness and compliance with safety regulations.
- Educated swimmers on pool rules and safety procedures to foster a safe environment for all participants.
- Collaborated with other lifeguards and staff to create a cohesive team focused on safety and customer service.
- Maintained accurate records of pool usage and incidents to support operational efficiency and safety oversight.
Store Manager
1 Year 8 Months- Top performance in customer service and tax return acceptance and funding rate.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Balanced sales and made bank deposits to facilitate opening and closing duties.
- Prepared employee schedules to verify proper floor coverage.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Reviewed customer feedback to make operational improvements and promote customer satisfaction.
- Monitored inventory levels on frequent basis, ordering new merchandise to keep quantities well stocked.
- Interviewed job applicants to obtain information on work history, education, and skills.
- Conducted exit interviews and new hire follow-ups to gather feedback.
- Used strong issue resolution and communication skills to cultivate and strengthen team morale.
Tax Preparer (Seasonal)
4 Years 10 Months- Assisted clients in preparing and filing tax returns, ensuring compliance with federal and state regulations.
- Receive inbound calls answering inquiries from clients regarding their tax obligations.
- Outbound calls to connect with leads, answer questions, and collect information needed for filing.
- Prepare tax returns for individuals, corporations, partnerships and small business.
- Ensured all deadlines were met throughout the preparation process.
- Generated reports summarizing client's taxable income and liabilities.
Team Lead
1 Year 7 Months- Monitored team productivity, coaching and providing feedback on performance, quality, and efficiency measures to achieve production goals.
- Resolve escalated customer complaints or queries promptly and efficiently.
- Monitor and approve timecards, coordinate schedules, and assign duties for team members.
- Provide support through various channels including email for online order, refunds, address changes, order cancellation, and general inquiries.
- Fostered positive employee relationships through communication, training, and development coaching.
- Trained and mentored new hires with a high focus on customer satisfaction and quality.
- Monitored team performance against targets, taking corrective action when necessary.
Shift supervisor
6 Months- Trained and mentored new employees, fostering a collaborative and efficient working environment.
- Oversaw daily operations of the team, ensuring adherence to company policies and procedures.
- Monitored and assessed staff performance, providing guidance and support to enhance productivity.
- Led a team of employees to ensure operational efficiency and customer satisfaction.
- Maintained a clean and organized work environment in compliance with health and safety regulations.
- Coordinated employee schedules according to shift changes and availability.
- Monitored employee productivity, identified areas of improvement and provided constructive feedback.
- Conducted weekly meetings with team members to discuss upcoming tasks and goals.
- Maintained cleanliness of store, including floors, shelves, counters and restrooms.
- Processed cash, check, debit, and credit card payments using Point-of-Sale system.
- Performed inventory control such as counting merchandise and reconciling discrepancies between physical counts and computer records.
- Complied with all company guidelines, policies, and objectives.
- Developed marketing plans that increased sales revenue by 18%.
- Recognized for team leadership and customer satisfaction.
Education
High School Diploma
Skills
Surveillance monitoring
Staff supervisor
First Aid
Process Improvement
Verbal and Written Communication
Customer Service and Support
Records Review
Scheduling
Hiring and Recruiting
Interviewing
Sales
Business Development
Team Building
Training and Mentoring
Project Management
Inventory Tracking
Operations
Leadership
Timeline
Lifeguard
OKANA Resort & Indoor Waterpark
03.2025 - 04.2026Read More
Store Manager
Dollar Tree
02.2021 - 10.2022Read More
Shift supervisor
Murphy's USA
08.2017 - 02.2018Read More
Tax Preparer (Seasonal)
Platinum Tax
01.2017 - 11.2021Read More
Team Lead
Walmart
08.2016 - 03.2018Read More
Creekview High School
High School Diploma
Read More