Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Edward Morozov

Jacksonville
Edward Morozov

Summary

Self-motivated professional with a high level of attention to detail. Successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leadership and developing productivity enhancing solutions.

Overview

14
years of professional experience

Work History

FirstService Residential

Operations Coordinator
01.2024 - 02.2024

Job overview

  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
  • Monitored security checkpoints for compliance with applicable security protocols.
  • Responded swiftly to security incidents and effectively resolved security issues.
  • Frequently reviewed security cameras and reported security breaches to management.
  • Monitored door access and security cameras to provide safety and security of facility.
  • Communicated guest and employee requests to management for issue resolution.
  • Uploaded evidence into case management system each day.
  • Reported maintenance problems with equipment, property or guest needs to supervisor.
  • Exercised politeness and discretion when dealing with guests and guest property.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Sorted and delivered mail and packages upon arrival to correct staff members and residents.
  • Resolved resident problems and complaints.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Self Employed

Owner
09.2021 - Current

Job overview

  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Conducted target market research to discover customer needs and analyze competitor trends.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Collected and maintained careful records of rental payments and payment dates.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Offered above-and-beyond service to every rider to encourage repeat business.

FSDB, Inc.

Project Manager
10.2009 - 09.2023

Job overview

  • Met project deadlines without sacrificing build quality or workplace safety.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Managed projects from procurement to commission.
  • Identified plans and resources required to meet project goals and objectives.
  • Prepared and submitted project invoices for review and approval.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Developed and implemented strategic project plans to meet business objectives.
  • Recruited and oversaw personnel to achieve performance and quality targets.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Tracked project and team member performance closely to quickly intervene in mistakes or delays.
  • Contacted suppliers and vendors about issues with deliveries or products.
  • Scheduled regular equipment and fleet maintenance.
  • Collaborated closely with customers to share information about available products and services, increasing utilization and delivery effectiveness.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Monitored inventory levels and avoided shortages with timely replenishment of stock.
  • Communicated regularly with suppliers to uphold accountability for quality standards and timely delivery of goods.
  • Negotiated pricing and terms with vendors to secure best value for company.
  • Established and maintained accurate records of purchases, pricing and payment terms.
  • Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
  • Identified areas for cost saving to help increase profitability and lower client costs.
  • Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
  • Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
  • Worked well in a team setting, providing support and guidance.
  • Learned and adapted quickly to new technology and software applications.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Collaborated with production staff to establish and meet quality standards
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Recommended architectural improvements, design solutions, and integration solutions.
  • Trained other workers in inspection and testing procedures.
  • Followed standard operating procedures for inspections and tests.
  • Provided feedback to production team regarding product quality.
  • Monitored product quality at all stages of production process.
  • Investigated customer complaints to take necessary corrective actions.
  • Provided coaching and mentoring to employees.
  • Developed and implemented successful onboarding program.
  • Established and maintained quality control standards.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and delivered business information solutions.
  • Developed and updated databases to handle customer data.
  • Trained in diverse pieces of equipment and useful attachments to handle team needs.
  • Strictly adhered to company safety procedures, noticeably decreasing job site accidents.
  • Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
  • Operated machining equipment safely with team of operators.
  • Operated range of heavy equipment on regular basis with advanced skill.
  • Kept machinery in proper working order by repairing and replacing malfunctioning parts.
  • Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
  • Assisted team in setting up and dismantling equipment and tools to use for construction.
  • Transported materials and equipment to and from construction sites.
  • Read blueprints and understood technical drawings.
  • Followed safety protocols while operating machinery.
  • Assessed work sites daily for potential hazards.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated transport vehicles and auxiliary equipment to move materials safely to and from target areas.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Verified contents of inventory loads against Bills of Lading.
  • Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Visited customer locations to evaluate damage and provided cost estimates for remediation.
  • Determined required job seeker qualifications for potential interview by reviewing and evaluating resume and application information.
  • Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
  • Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
  • Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.

Education

Florida State College At Jacksonville
Jacksonville, FL

Associate In Business from Business
2007

University Overview

Skills

  • Hiring and Staffing
  • Business Administration
  • Customer Relations
  • Team Oversight
  • Business Development
  • Verbal and Written Communication
  • Contract Negotiation Expertise
  • Coaching and Mentoring
  • Budget Development
  • Client Service
  • Consulting
  • Negotiation
  • Quality Control Planning
  • Adaptable and Flexible
  • Analytical and Critical Thinker
  • Vendor Negotiations
  • Build Revenue Streams
  • Reducing Costs
  • Sales Growth
  • Approachable and Outgoing
  • Accounts Payable and Accounts Receivable
  • Remodels and New Construction
  • Project Oversight
  • Commercial Maintenance
  • Inventory Optimization
  • Project Estimating
  • Bidding Process
  • Strategic Project Planning
  • Talent Development
  • Project Management
  • Training and Development

Accomplishments

Accomplishments
  • Supervised team of 30 staff members simultaneously.
  • Successfully completed millions of dollars of contracted work.
  • Completed projects ranging from remodels to new commerical construction of properties such as Publix and Hotel Indigo.
  • Transported thousands of passengers.
  • Rented homes and cars to hundreds of customers.
  • Married a beautiful woman and had a child that modeled for Johnson & Johnson.

Languages

English
Native or Bilingual
Russian
Limited Working

Timeline

Operations Coordinator
FirstService Residential
01.2024 - 02.2024
Owner
Self Employed
09.2021 - Current
Project Manager
FSDB, Inc.
10.2009 - 09.2023
Florida State College At Jacksonville
Associate In Business from Business

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Edward Morozov