Summary
Overview
Work History
Education
Skills
Timeline
Generic

Edward Mortensen

American Fork,UT

Summary

Management professional with over 30 years experience in the automobile lubrication industry, including multiple store management, marketing, business planning and financial analysis. Background also includes the establishment of programs to increase sales, improve productivity, reduce costs, and enhance customer relations. Authorized to work in the US for any employer Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

41
41
years of professional experience

Work History

Shop Manager

Take 5 Oil
04.2020 - 03.2022
  • I was highly involved in the beginning of a new concept style of servicing of vehicles to the Utah market, which was a over-all success with a google review score of 4.8 out of 5
  • I was also responsible for finding of new vendors, Human Resources, Original Techniques of training and the overall performance of the store

Lube Shop Manager

Fabulous Freddy's
01.2014 - 12.2020
  • Responsible of all aspects of the day to day operations of a new and growing Automotive Lube Company
  • While there I was able implement the idea of a mechanical add on service which took the shop from a money losing venture to a profitable one.

Store Manager

S.R, dba Jiffy lube, Utah County
01.2008 - 12.2013
    • Managed all store operations, and procedures, excelled in Jiffy Lubes Operation
    • Excellence, and Customer Satisfaction Surveys and took awards in Best Quality Assurance,and Best increase in profit for 2011.

Store and Operations Manager

Checker Flag Plaza
01.2006 - 12.2008
    • In charge of Acquisition of inventory, Human resource, Fleet procurement, creation and the operations of a new and growing Auto Maintenance Center

Store Manager

Lube Management dba Jiffy Lube
01.1999 - 12.2006
  • Managed all store operations, accounted for all cash handling, balancing, and reporting
  • Instituted process and procedural change that allowed sales to achieve and exceed corporate goals
  • Managed and improved all aspects of cost of goods and expense control.

Real Estate Agent

Mansell and Associates
01.1997 - 12.1999
  • Founded single proprietorship focused on single - family dwellings
  • Developed personalized marketing campaigns
  • Grew and nurtured a network of colleagues, and business associates
  • Linked new home owners to restoration experts when needed
  • Formed strategic partnerships with universities and large corporations to identify relocation needs of professors, administrators, and corporate executives
  • Pioneered the use of Web sites to market homes nationally and internationally
  • Received recognition from the Utah Board of Realtors and Mansell & Associates.

Store Manager

OilWell Inc. dba Jiffy Lube
01.1988 - 12.1997
    • Managed the day to day operations of up to 3 stores
    • Increased productivity, developed and administered customer educational program designed to provide detailed information for the customers vehicle.

Store Assistant Manager

OilWell Inc, dba jiffy Lube
01.1985 - 12.1988
    • Assisted manager with store operations, marketing, advertising and sales.

Missionary

L.D.S Mission
01.1984 - 06.1985
  • Served an 18 month honorable mission to Columbus Ohio

Lube Technician

Lube Tech. OilWell Inc. dba Jiffy Lube
01.1981 - 12.1984
  • Worked in a team environment to service the customers vehicle in a quality and speedy manor.

Education

Bachelor's degree - Business

Brigham Young University
Provo, UT
05.1988

Skills

  • Customer Service
  • Profit and Loss Management
  • POS Systems
  • Operational Efficiency
  • Effective Working Relationships
  • Customer Loyalty
  • Employee Management
  • Workflow Schedules
  • Staff Recruitment
  • Personnel Scheduling
  • Develop Policies
  • Inventory Tracking and Management

Timeline

Shop Manager

Take 5 Oil
04.2020 - 03.2022

Lube Shop Manager

Fabulous Freddy's
01.2014 - 12.2020

Store Manager

S.R, dba Jiffy lube, Utah County
01.2008 - 12.2013

Store and Operations Manager

Checker Flag Plaza
01.2006 - 12.2008

Store Manager

Lube Management dba Jiffy Lube
01.1999 - 12.2006

Real Estate Agent

Mansell and Associates
01.1997 - 12.1999

Store Manager

OilWell Inc. dba Jiffy Lube
01.1988 - 12.1997

Store Assistant Manager

OilWell Inc, dba jiffy Lube
01.1985 - 12.1988

Missionary

L.D.S Mission
01.1984 - 06.1985

Lube Technician

Lube Tech. OilWell Inc. dba Jiffy Lube
01.1981 - 12.1984

Bachelor's degree - Business

Brigham Young University
Edward Mortensen