Management professional with over 30 years experience in the automobile lubrication industry, including multiple store management, marketing, business planning and financial analysis. Background also includes the establishment of programs to increase sales, improve productivity, reduce costs, and enhance customer relations. Authorized to work in the US for any employer Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.