Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edward Nolan

Huntington Station,NY

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Microsoft Office and Google Applications user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Sales Associate

JD Sports
04.2021 - Current
  • Perform customer service and sales to generate revenue
  • Retain decorum of store to company standards for enjoyable customer experience
  • Execute RFA scans and inventory management to preserve accurate record of store's stock.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Recommended complementary purchases to customers, increasing revenue.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.

IT Engineer

Alexander Miller D.D.S
01.2015 - 01.2023
  • Created database system that fostered maintenance of medical documents to compile extensive patient records
  • Implemented maintenance of hardware on site and on at home devices to allow for ease of use in work environment
  • Trained employees in use of Microsoft Office Applications to keep consistency with records
  • Maintained a regular schedule of updates on all technical devices to avoid pauses in workflow.
  • Wrote instruction manuals and technical guidance for preventive maintenance of computer failures and Microsoft Office malfunctions.
  • Performed scheduled service work, installations, testing and repairs.
  • Provided technical support in both on-site and telephone consultations.
  • Executed troubleshooting and server support in both in-person and remote situations.
  • Maintained service schedule for software and hardware.
  • Offered troubleshooting via voice and text chat, maintaining resolution rates of 85%.
  • Configured hardware and granted system permissions to new employees.
  • Assisted with updating technical support best practices for use by team.
  • Translated complex technical issues into digestible language for non-technical users.
  • Documented support interactions for future reference.
  • Researched product and issue resolution tactics to address colleagues concerns.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.

Apparel Manager

Modells
01.2018 - 02.2020
  • Trained other associates in the duties of maintaining apparel merchandise.
  • Enacted theft prevention through periodical recounts of employee's registers.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed detailed plans based on broad guidance and direction.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Education

Bachelor of Science - Computer And Information Science

SUNY
Old Westbury
12.2019

Skills

  • C/C
  • Html/CSS
  • Java
  • Python
  • SQL
  • Javascript
  • Computer Hardware
  • Sales Trends
  • Excellent People Skills
  • Product Promotion
  • Customer Service
  • POS System Operations
  • Software Deployment Management
  • Computer System Diagnostics Software
  • Technical Support
  • Wireless Networking
  • Tracking and Documentation
  • Computer System Maintenance
  • Technical Manuals
  • Code Review
  • Documentation Writing
  • Client Requirements
  • Maintaining Database Information

Languages

Spanish
Elementary

Timeline

Sales Associate

JD Sports
04.2021 - Current

Apparel Manager

Modells
01.2018 - 02.2020

IT Engineer

Alexander Miller D.D.S
01.2015 - 01.2023

Bachelor of Science - Computer And Information Science

SUNY
Edward Nolan